Yes, Empire Carpet moves furniture during flooring installation. Their professional installers handle old flooring removal, install new flooring, and provide cleanup services afterward. Note that additional charges may apply in some cases. Always check the details for your specific project, including any exclusions for stairs or permanently attached flooring.
Many customers appreciate the convenience of this service, as it simplifies the installation process. Their feedback often highlights the professionalism of the installers, who handle furniture carefully and efficiently. Installation experiences generally report a positive outcome, with most finding the process quicker than expected.
While Empire Carpet provides this helpful service, it is wise to communicate any specific needs during the scheduling phase. This ensures that customers have clarity on what will or will not be moved.
In the following section, we will explore customer testimonials and experiences related to Empire Carpet’s installation process. We will delve into the factors that contribute to customer satisfaction and areas where improvements might be needed.
What Is Empire Carpet’s Policy on Moving Furniture?
Empire Carpet’s policy on moving furniture entails that the company typically does not move large furniture items during their carpet installation services. Instead, customers are advised to clear the area of any personal belongings, small furniture, and valuable items prior to the installation day. This ensures a smooth and effective installation process.
According to the company’s official website, customers should prepare for the installation by relocating large items, as Empire Carpet staff focus on the installation rather than moving heavy furniture. This policy is common among various flooring companies to ensure safety and efficiency during the process.
The decision to not move large furniture items is based on liability concerns and the complexity associated with safely transporting bulky objects. Heavy furniture can pose risks, including potential damage to the item itself or cause accidents during the installation.
The American Society of Interior Designers notes that professional installation services often recommend this practice to minimize liability. Maintaining a clutter-free workspace both enhances safety and allows for a more efficient flooring installation process.
This policy arises from various factors, including the need for safety, efficiency, and avoiding damage to customer property. Moreover, customer satisfaction relies on having an unobstructed area prepared for installers.
Statistically, companies that clearly communicate furniture moving policies often achieve higher customer satisfaction rates, according to a survey by the National Association of Home Builders. These rates reflect the importance of clear expectations.
The implications of this policy affect home preparation, leading to increased homeowner responsibility and potential postponements in installation schedules if the area is not prepared.
From a social standpoint, clarity on moving policies fosters better communication between the service provider and customer, improving overall service experiences.
The National Association of Professional Movers recommends providing customers with checklists to prepare for installations. This practice can help clarify the expectations regarding furniture movement and minimize surprises on installation day.
Incorporating best practices, such as offering tips for proper furniture preparation and suggesting affordable moving services, could enhance the customer experience. Furthermore, utilizing advanced scheduling technology may streamline installations and improve overall efficiency.
Does Empire Carpet Include Furniture Moving in Their Installation Services?
No, Empire Carpet does not include furniture moving in their installation services. Customers must arrange for furniture relocation themselves.
Many companies, including Empire Carpet, often do not provide furniture moving due to liability concerns and the potential for damage. Moving furniture can involve risks, such as damage to walls, floors, or the furniture itself. Therefore, it is standard practice for homeowners to clear the area prior to installation. This allows contractors to focus entirely on flooring installation without the added complications of moving household items.
Are There Additional Costs for Moving Furniture with Empire Carpet?
Yes, there are additional costs for moving furniture with Empire Carpet. Empire Carpet typically charges extra for the service of moving furniture when installing new carpet. This fee can vary based on factors such as the size and weight of the furniture and the specific terms of the service package.
When comparing services, Empire Carpet offers furniture moving as an optional service during carpet installation. While some companies may include this service for free, Empire Carpet clearly outlines this as an additional cost. Customers should take this into consideration when budgeting for their carpet installation. The additional fees can typically range anywhere from $50 to $150, depending on the complexity of the move.
One positive aspect of hiring Empire Carpet is the convenience they offer. Their trained staff efficiently handles the heavy lifting, which reduces the risk of injury for homeowners. Many customers report satisfaction with the quality of service and professionalism of the installers. According to a survey by the flooring industry, over 80% of customers who hired professional installers felt that the convenience and quality of work justified any additional costs incurred.
Conversely, the primary drawback is the added expense. Homeowners on a tight budget may find these additional fees challenging. Moreover, if clients have a lot of furniture to move, the total cost can increase significantly. Some customers feel that this could have been included in the overall service package, as many competitors do offer such services without additional costs.
To maximize value, consider assessing your own moving capabilities. If you have small or easily movable items, you may want to handle those yourself to save money. Additionally, discuss with Empire Carpet what specific services are included in your installation quote. Always request a detailed estimate that outlines any extra charges for furniture moving, allowing for informed decision-making based on your budget and needs.
How Do Customers Rate Empire Carpet’s Furniture Moving Services?
Customers generally rate Empire Carpet’s furniture moving services positively, noting professionalism, efficiency, and care during the moving process. However, some customers express concerns about pricing and scheduling conflicts.
The positive aspects of Empire Carpet’s furniture moving services include:
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Professionalism: Many customers highlight the courteous and knowledgeable staff. They appreciate the respectful behavior of the movers towards their property and the customer’s home.
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Efficiency: Reviews often describe the movers as punctual and quick. Customers report that the staff completes the moving process in a timely manner, minimizing disruption.
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Care: Users frequently mention the careful handling of furniture. The movers are noted for using protective materials to prevent damage to items during transport.
On the other hand, some concerns include:
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Pricing: A portion of customers feels that the moving fees are higher than expected. They recommend that potential customers seek detailed estimates to avoid surprises.
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Scheduling conflicts: Customers occasionally report issues with scheduling. Some have experienced last-minute changes or delays, which caused inconvenience.
According to a survey conducted by Consumer Advocate in 2023, 78% of respondents rated Empire Carpet’s furniture moving services as “satisfactory” or higher. However, 15% expressed dissatisfaction due to scheduling mishaps. This data suggests that while a majority of customers are pleased, a significant minority encounters issues that need addressing.
What Limitations Does Empire Carpet Have on Furniture Moving?
Empire Carpet has specific limitations regarding furniture moving during carpet installation. They typically do not provide furniture moving services for certain types of items.
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Types of Furniture Empire Carpet Does Not Move:
– Heavy appliances like refrigerators and washing machines
– Fragile items such as glass tables or artwork
– Oversized furniture like sectionals or large dressers
– Electronics including televisions and computer equipment -
Conflicting Opinions on Furniture Moving Limitations:
– Some customers feel inconvenienced by limitations.
– Others appreciate the policy as it reduces liability.
– Industry experts argue that these limits protect both customer property and installer safety.
Understanding these limitations can help customers prepare for their carpet installation effectively.
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Types of Furniture Empire Carpet Does Not Move:
Empire Carpet does not move certain types of furniture during installation. Heavy appliances like refrigerators and washing machines are excluded due to their weight and size. Fragile items, for instance, glass tables or valuable artwork, are also not moved to avoid potential damage. Oversized furniture like sectionals or large dressers is similarly excluded, as it can be difficult to maneuver through homes without causing issues. Lastly, Empire Carpet does not handle electronics, including televisions and computer equipment, to ensure safety and prevent damage. -
Conflicting Opinions on Furniture Moving Limitations:
Opinions about Empire Carpet’s furniture moving limitations vary among customers and industry experts. Some customers express frustration, feeling that the lack of furniture moving service adds stress during installation. They often have to arrange the relocation of furniture themselves, which can be inconvenient. On the other hand, some individuals appreciate these limitations, as they minimize the risk of damage to both furniture and flooring during the installation process. Industry experts often advocate for such policies. They argue that these limits not only protect customer property but also ensure installer safety, allowing for a smoother installation experience overall.
What Should You Know Before Booking an Empire Carpet Installation?
Before booking an Empire Carpet installation, you should consider several key factors.
- Pricing and Discounts
- Installation Process
- Quality of Materials
- Customer Reviews
- Warranty and Guarantees
- Schedule and Timeline
- Additional Services Offered
Understanding these aspects will help you make an informed decision.
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Pricing and Discounts: Pricing and discounts vary significantly among carpet installation companies. Empire Carpet offers promotional deals that can influence total costs. According to a 2022 survey by Consumer Reports, many customers saved approximately 20-30% on average by taking advantage of scheduled promotions.
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Installation Process: Empire Carpet typically follows a straightforward installation process. The company provides in-home measurements and an estimate before finalizing the job. A case study by Home Advisor in 2021 highlighted that efficient scheduling and qualified installers led to reduced installation times, enhancing customer satisfaction.
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Quality of Materials: The quality of materials used in carpet installation affects durability and appearance. Empire offers a range of carpet grades, from budget-friendly options to premium selections. According to a report by Good Housekeeping, higher-quality carpets have longer warranties and better stain resistance.
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Customer Reviews: Customer reviews can offer insight into the service experience. Online platforms like Yelp and Google Reviews provide a wealth of opinions. In 2023, Trustpilot reported that businesses with a high number of positive reviews saw an increase in customer confidence and booking trends.
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Warranty and Guarantees: Warranties and guarantees are essential factors to consider. Empire Carpet offers lifetime warranties on installation and specific carpet types. Research by the Better Business Bureau indicates that companies with strong warranty policies tend to retain more customers due to increased trust and security.
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Schedule and Timeline: The installation timeline can impact your decision. Empire usually completes installations within a few days of booking, but delays can occur due to product availability. A 2021 review by Consumer Affairs mentioned that timely installations enhance customer satisfaction rates.
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Additional Services Offered: Empire Carpet may provide additional services such as carpet cleaning and repair. A competitive analysis from 2022 revealed that companies offering more services tend to create better customer relationships and share higher referral rates.
These points serve as critical elements to consider before making a booking, ensuring that you are fully informed about your options and the overall experience.
Are There Alternatives to Consider for Furniture Moving with Empire Carpet?
Yes, there are alternatives to consider for furniture moving with Empire Carpet. While Empire Carpet offers its own furniture moving service, individuals have several other options available to facilitate the moving process during installation.
One alternative is hiring a professional moving company. These companies specialize in transporting furniture and can handle heavy and bulky items. Some local businesses provide packing and unpacking services. Additionally, renting equipment, such as dollies or moving straps, can help individuals move furniture themselves efficiently. This option may be more budget-friendly for those who prefer a DIY approach. Finally, enlisting the help of friends or family can provide valuable assistance without incurring additional costs.
The positive aspects of using alternatives for furniture moving include potential cost savings and flexibility in scheduling. Hiring a moving company can save time and effort, allowing individuals to focus on other aspects of their move. According to the American Moving and Storage Association, 67% of people who hire movers report a smoother moving experience. Additionally, renting moving equipment can be economical for those with larger volumes of furniture, avoiding the need for more expensive services.
Conversely, there are drawbacks to consider. Hiring professional movers can be costly, with rates varying based on distance, size of the move, and additional services. Additionally, relying on friends or family may result in injuries if they lack the experience to handle heavy items safely. Also, user reviews from sources like Trustpilot indicate that some moving companies have inconsistent services, leading to delays or damage to belongings during the move.
When considering options for furniture moving with Empire Carpet, assess your budget, timeline, and physical capability. If you have heavy or awkward items, a professional service is often the best choice for safety and efficiency. However, if budget constraints are a priority and the furniture is manageable, renting equipment or enlisting help from friends can be practical alternatives.
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