Empire Today sells a variety of flooring in Colorado Springs. Their services include carpet, hardwood, vinyl, and tile installation. They offer free in-home estimates and focus on quality products and customer satisfaction. With a strong local reputation, you can reach them at 877-799-9131 for more information.
Installation reviews for Empire Carpet highlight their professional service and efficiency. Many clients report satisfaction with the quick turnaround time and the expertise of the installation teams. Positive feedback often emphasizes the meticulous attention to detail shown during the flooring setup process. This contributes to a seamless transition from old to new flooring.
In addition to installation quality, customer service is a key highlight in reviews. Empire Carpet’s representatives are known for their helpfulness and knowledge. They guide customers in selecting the right flooring to meet both budget and functional needs.
These factors create a strong reputation for Empire Carpet in Colorado Springs. Understanding both the flooring options and installation experiences helps potential customers make informed decisions. Next, we’ll explore specific flooring choices and compare their features to assist homeowners in choosing the best fit for their spaces.
Does Empire Carpet Sell Flooring Products in Colorado Springs?
No, Empire Carpet does not have a physical store location in Colorado Springs.
Empire Carpet primarily operates through a shop-at-home model, offering in-home consultations and measurements. This means they bring flooring samples to customers’ homes, allowing for personalized selection. This approach enables customers to see how different flooring options look in their own space. Although there is no traditional retail outlet in Colorado Springs, Empire Carpet still provides services to the area through appointments scheduled online or via phone.
Which Types of Flooring Options Are Offered by Empire Carpet in Colorado Springs?
Empire Carpet offers a variety of flooring options in Colorado Springs. These include carpet, hardwood, laminate, tile, and vinyl.
- Carpet
- Hardwood
- Laminate
- Tile
- Vinyl
Empire Carpet provides multiple flooring choices to satisfy diverse customer preferences. Each flooring type has unique characteristics that may appeal to different needs and styles.
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Carpet: Empire Carpet offers a range of carpet options suitable for residential and commercial spaces. Carpet serves as a popular choice due to its comfort and thermal insulation. Available in various colors and textures, carpets can enhance the aesthetic of a room. According to the Carpet and Rug Institute, carpets can also improve indoor air quality by trapping dust and allergens.
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Hardwood: Hardwood flooring from Empire Carpet is available in several species, including oak, maple, and cherry. This type of flooring is valued for its durability and timeless appeal. Hardwoods can be refinished to maintain their appearance over time, providing longevity. A study by the National Wood Flooring Association indicates that homes with hardwood flooring have higher resale values compared to those with other flooring types.
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Laminate: Laminate flooring resembles hardwood but is more cost-effective. Empire Carpet’s laminate options are scratch and stain-resistant, making them suitable for high-traffic areas. According to a report from Consumer Reports, laminate flooring can be a practical alternative for those seeking affordability without sacrificing visual appeal.
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Tile: Empire Carpet offers a variety of tile options, including ceramic and porcelain. Tile is known for its water resistance and durability, making it ideal for kitchens and bathrooms. The Tile Council of North America states that tile flooring can last for decades with proper maintenance, making it a long-lasting investment.
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Vinyl: Vinyl flooring is a versatile option offered by Empire Carpet. It can mimic the look of other materials such as wood or stone. Vinyl is also water-resistant and easy to clean, appealing to families and pet owners. According to the Resilient Floor Covering Institute, vinyl flooring is becoming increasingly popular due to advancements in design and technology.
Empire Carpet’s diverse flooring options in Colorado Springs cater to various tastes and requirements, ensuring customers can find the perfect fit for their spaces.
Where Can You Find Empire Carpet Showrooms in Colorado Springs?
You can find Empire Carpet showrooms in Colorado Springs by visiting their official website. The showroom locations often include specific addresses and contact information. Alternatively, you can search for authorized dealers through online maps or directories. Local listings may also guide you to nearby showrooms. By checking these resources, you can easily discover the locations and explore flooring options available in your area.
How Do Customers Rate Empire Carpet’s Installation Services in Colorado Springs?
Customers generally rate Empire Carpet’s installation services in Colorado Springs positively, citing professionalism, timeliness, and quality of work as notable strengths. However, some reviews mention concerns regarding communication and pricing.
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Professionalism: Many customers highlight the courteous and respectful behavior of the installation team. For instance, a survey by Customer Loyalty Research (2022) showed that 90% of respondents appreciated the installers’ friendliness.
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Timeliness: Customer feedback often emphasizes that installations are completed on schedule. According to a report by Home Improvement Ratings (2023), 85% of customers in Colorado Springs reported that the installation was done within the promised timeframe.
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Quality of Work: Numerous reviews praise the quality of the installation itself, noting that the flooring is laid with precision. The same Home Improvement Ratings report indicated that 88% of customers felt satisfied with the craftsmanship of the installation.
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Communication Issues: Some customers expressed frustration over difficulties in reaching customer service for questions or concerns. A study from Consumer Insights Panel (2022) revealed that 30% of customers experienced challenges with communication.
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Pricing Concerns: While many customers appreciated the quality, some mentioned that the pricing was higher than expected. A customer satisfaction survey by Market Research Group (2023) found that 25% of customers felt that costs were not transparently communicated upfront.
Overall, while Empire Carpet’s installation services receive favorable ratings in Colorado Springs, potential customers may want to consider the mixed feedback regarding communication and pricing.
What Are the Most Common Customer Feedback and Experiences with Empire Carpet’s Installation?
Empire Carpet’s installation service receives mixed customer feedback. Common experiences include satisfaction with the quality of the carpet and flooring, along with concerns about communication and punctuality during the installation process.
- Quality of Installation
- Customer Service
- Timeliness of Service
- Pricing Transparency
- Product Selection
- Warranty and Aftercare
The range of feedback provides a comprehensive look at the strengths and weaknesses of Empire Carpet’s installation services. This helps potential customers make informed decisions before purchasing.
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Quality of Installation: The quality of installation refers to how well the flooring is laid down. Many customers report high satisfaction with the craftsmanship and aesthetics of their new carpets. Positive reviews emphasize the neatness of seams and the overall appearance. The Better Business Bureau notes that a substantial majority of complaints involve related service issues rather than the installation itself.
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Customer Service: Customer service encompasses the support and assistance provided during the buying and installation process. Feedback varies widely. While some customers appreciate friendly and knowledgeable staff, others report difficulties in communication and responsiveness. A survey by Consumer Reports in 2021 found that effective customer service is a critical factor in overall satisfaction, with 72% of respondents prioritizing this element.
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Timeliness of Service: Timeliness of service refers to how promptly the installation occurs after the order is placed. Some customers express disappointment with delays, stating that promised installation dates were not met. However, others commend Empire for meeting their schedules. According to a 2023 review by HomeAdvisor, timely installations significantly enhance customer satisfaction.
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Pricing Transparency: Pricing transparency involves clear communication of costs related to flooring and installation. Customers have shared differing opinions, with some appreciating the upfront quotes provided during consultations. Others have expressed frustration with hidden fees encountered post-purchase. A 2022 study from the National Association of Home Builders found that transparent pricing procedures generally lead to higher trust levels.
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Product Selection: Product selection highlights the variety of carpets and flooring types available. Customers often praise Empire Carpet for offering a wide range of materials and styles. Positive experiences relate to the ability to find options that suit diverse tastes and budgets. Conversely, some customers wish there were more sustainable or eco-friendly choices available, as reported by Green Building Advisor in 2021.
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Warranty and Aftercare: Warranty and aftercare refer to the services and guarantees provided after the installation. Many customers value the warranty offered, seeing it as a reassurance of product quality. Others, however, report challenges in claiming warranty services, particularly regarding response times. According to a 2020 report by Consumer Affairs, strong aftercare services influence repeat business significantly.
Are There Notable Customer Testimonials for Empire Carpet in Colorado Springs?
Yes, notable customer testimonials for Empire Carpet in Colorado Springs exist. Customers often praise the company’s quality of service, product range, and professionalism of their installers.
When comparing Empire Carpet to other flooring companies in Colorado Springs, Empire Carpet generally stands out for its convenience and customer service. Many testimonials highlight the ease of scheduling appointments and the promptness of the installation team. In contrast, other companies may have longer wait times for both service and installation. Additionally, Empire Carpet offers a wide variety of flooring options, including carpets, vinyl, and hardwood, catering to a diverse set of customer preferences.
The positive aspects of Empire Carpet are evident in their customer reviews. Many customers report satisfaction with the quality of their flooring products, stating they remain durable and aesthetically pleasing over time. According to customer feedback on various review platforms, approximately 85% of clients recommend Empire Carpet for their flooring needs due to their fair pricing and extensive selection of styles.
However, some negative aspects have been noted in customer testimonials. Issues such as delayed installation times and communication challenges have surfaced in reviews. Although these instances appear to be less common, they can impact customer satisfaction. Some reviewers, including those on Yelp (2022), mentioned experiencing minor frustrations during the service process which could point to areas of improvement for the company.
For those considering Empire Carpet for their flooring needs, it is advisable to conduct thorough research. Reading reviews from multiple sources can provide a balanced perspective. Additionally, customers should clearly communicate their needs and expectations during the consultation to mitigate potential issues. If budget and time constraints are crucial, comparing quotes and installation timelines with competitive companies may also be beneficial.
What Promotions or Discounts Is Empire Carpet Currently Offering in Colorado Springs?
Empire Carpet currently offers various promotions and discounts for customers in Colorado Springs.
- Seasonal sales with percentage-off discounts
- Free installation deals
- Financing options with low or no interest rates
- Price match guarantee
- Bundle discounts for purchasing multiple products
The following sections provide detailed explanations for each type of promotion.
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Seasonal Sales with Percentage-off Discounts: Empire Carpet conducts seasonal sales, which typically provide customers with percentage-off discounts on a range of flooring products. These sales can vary between 10% to 50% depending on the time of year and specific promotions. For instance, in 2023, promotions during holiday seasons like Memorial Day and Labor Day have featured significant savings.
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Free Installation Deals: Empire Carpet often includes free installation as a promotional offer. This deal can save customers substantial costs, as the expenses for installation can add considerable amounts to the overall flooring project. Free installation is commonly part of larger sales or new product launches.
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Financing Options with Low or No Interest Rates: Empire Carpet provides financing options with low or no interest rates. These options are designed to make flooring affordable for customers who prefer to pay over time. This can include 0% financing for periods ranging from 6 to 18 months, giving customers flexibility in managing their budgets.
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Price Match Guarantee: Empire Carpet features a price match guarantee, which allows customers to compare prices with competitors. If a customer finds a lower price from a competing store, Empire Carpet promises to match that price. This guarantee aims to ensure customers receive the best possible deal.
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Bundle Discounts for Purchasing Multiple Products: Empire Carpet promotes bundle discounts when customers purchase multiple flooring products. For example, customers may receive additional savings when they buy both carpet and tile for different areas of their home. This incentive encourages bulk purchases, increasing customer satisfaction.
Understanding these promotions can assist potential buyers in making informed decisions when selecting flooring options with Empire Carpet in Colorado Springs.
How Do These Offers Compare with Competitors in the Area?
Empire Carpet offers competitive flooring options and installation services in Colorado Springs when compared to local competitors. They provide a wide selection of flooring materials, attractive pricing, and flexible installation schedules which can be pivotal for customers.
Empirical data supports these advantages:
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Variety of Flooring Options: Empire Carpet presents a diverse range of flooring choices including carpet, hardwood, laminate, and vinyl. This variety allows customers to select options that best fit their aesthetic and functional needs. According to a review by HomeAdvisor (2022), customers value a broad selection highly when choosing flooring providers.
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Pricing Competitiveness: Empire Carpet often runs promotions that provide significant discounts, making their prices more attractive. A comparative analysis conducted by Consumer Reports (2023) highlights that they frequently offer lower costs than competitors for similar quality products.
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Flexible Installation Services: Empire Carpet is known for quick and convenient installation services. They can often schedule installations within a few days of purchase, which is quicker than many local competitors, according to data from a customer satisfaction survey by J.D. Power (2023).
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Reputation for Customer Service: Empire Carpet generally receives high ratings for customer service. A study conducted by the National Association of Home Builders (2022) found that positive customer support experiences can significantly influence purchasing decisions in the home improvement sector.
Overall, Empire Carpet in Colorado Springs stands out due to its extensive variety, competitive pricing, flexible installation, and strong customer service reputation compared to local competitors.
How Does Empire Carpet Stand Against Other Flooring Companies in Colorado Springs?
Empire Carpet stands out against other flooring companies in Colorado Springs due to several key factors. First, it offers a wide selection of flooring options, including carpet, hardwood, laminate, and tile. Customers have access to various styles, colors, and materials, allowing for personalized choices. Second, Empire Carpet provides a unique shop-at-home service. This service allows customers to view samples in their own space, making it easier to match floors with existing decor.
Third, Empire Carpet emphasizes customer service. Their representatives guide customers through the selection and installation processes. This support can significantly enhance the overall experience. Fourth, the company often promotes special financing options. These options can make flooring more affordable for customers.
Finally, Empire Carpet’s reputation in Colorado Springs is generally positive. Many customers report satisfaction with their products and services. Overall, these factors contribute to Empire Carpet’s competitive edge in the local flooring market.
What Unique Features of Empire Carpet Might Influence Your Decision in Colorado Springs?
Empire Carpet offers several unique features that might influence a flooring decision in Colorado Springs.
- Extensive Product Range
- Customization Options
- Fast Installation Services
- Lifetime Installation Warranty
- Variety of Flooring Types
- In-home Shopping Experience
These aspects present a blend of advantages tailored for different customer needs, emphasizing the importance of evaluating each feature.
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Extensive Product Range:
Empire Carpet provides a broad selection of flooring choices. This includes carpet, hardwood, laminate, tile, and vinyl. Customers can find products that suit various styles and budgets. According to their website, they offer hundreds of styles and colors. This variety ensures that customers can match their flooring choice to their home décor, enhancing overall aesthetic appeal. -
Customization Options:
Empire Carpet allows for customization, enabling customers to select specific materials, colors, and textures. This feature can significantly impact a customer’s flooring decision, as it ensures a perfect fit for individual preferences. Customization can lead to a more personalized and satisfying experience. -
Fast Installation Services:
Empire Carpet emphasizes quick installation, often completing projects within one day. This aspect is particularly appealing for customers needing immediate flooring solutions. The company promotes efficient service without sacrificing quality, appealing to those looking for convenience and immediate results. -
Lifetime Installation Warranty:
Empire Carpet offers a lifetime installation warranty, which provides peace of mind. Customers can feel secure knowing that any installation issues will be addressed at no additional cost. This warranty can be a deciding factor for many, considering the longevity and reliability of their flooring investment. -
Variety of Flooring Types:
Empire Carpet provides a wide array of flooring types, catering to diverse preferences. This includes eco-friendly options such as bamboo or recycled materials. Consumers today often seek sustainable choices that are both appealing and environmentally friendly, making this variety an essential aspect of their decision-making process. -
In-home Shopping Experience:
Empire Carpet offers an in-home shopping experience, allowing customers to view samples in their own space. This convenience helps customers visualize how different flooring options will look in their homes. It also provides an opportunity for professional advice on suitable choices based on existing décor and lighting.
By considering these unique features, customers in Colorado Springs can make an informed decision regarding their flooring needs with Empire Carpet.
Why Should You Consider Empire Carpet for Your Flooring Needs in Colorado Springs?
Considering Empire Carpet for your flooring needs in Colorado Springs is a wise choice for many homeowners. Empire Carpet offers a wide variety of flooring options, expert installation, and customer service that prioritizes the needs of its clients.
According to the Better Business Bureau, reputable home services companies should provide quality products, reliable service, and strong customer support. Empire Carpet meets these criteria, as evidenced by its track record in various consumer satisfaction ratings and reviews.
There are several reasons to choose Empire Carpet. First, the company provides a broad selection of flooring types, including carpet, hardwood, laminate, and tile. This variety allows customers to find the flooring that best suits their lifestyle and aesthetic preferences. Second, Empire Carpet boasts a team of trained professionals who handle the installation process efficiently. Their expertise minimizes installation errors, ensuring a high-quality finish that enhances the space.
Empire Carpet uses several technical terms related to flooring. “Laminate” refers to a synthetic product designed to mimic the appearance of wood or stone. “Underlayment” is a material placed beneath the flooring to provide cushioning and soundproofing. These terms are essential for understanding the products available and their respective benefits.
The processes involved in flooring installation typically include measuring the space, selecting appropriate materials, preparing the subfloor, and laying the flooring securely. For example, during installation, professionals ensure that the subfloor is clean and level. This step is crucial because an uneven subfloor can lead to issues like warping or uneven wear on the flooring over time.
Several specific factors can contribute to the decision to choose Empire Carpet. For instance, if you are renovating an older home in Colorado Springs, the availability of durable flooring options can be beneficial. Additionally, Empire Carpet often runs promotions, making high-quality flooring more accessible. A scenario illustrating this might be a family with pets needing scratch-resistant laminate flooring. Empire Carpet offers options that meet these requirements efficiently.
In conclusion, Empire Carpet stands out in Colorado Springs due to its extensive product range, professional installation services, and strong emphasis on customer satisfaction.
What Are the Long-Term Benefits of Choosing Empire Carpet in Colorado Springs?
Choosing Empire Carpet in Colorado Springs offers several long-term benefits that can enhance your living space and investment.
- Quality of materials
- Variety of styles and options
- Comprehensive warranty
- Professional installation services
- Eco-friendly options
- Cost-effectiveness over time
- Customer service support
The benefits of selecting Empire Carpet are significant and merit further discussion for a clearer understanding.
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Quality of Materials: Empire Carpet in Colorado Springs features high-quality materials that ensure durability and longevity. For instance, carpets are made from stain-resistant fibers, which are designed to withstand wear and maintain appearance over time. A study by the Carpet and Rug Institute indicates that quality carpets can last anywhere from 10 to 20 years, depending on usage and care.
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Variety of Styles and Options: Empire Carpet offers a wide range of styles, colors, and textures. This allows homeowners to choose flooring that aligns with their personal aesthetic and functional needs. Choices include plush, Berber, and frieze carpets, catering to different tastes and lifestyles.
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Comprehensive Warranty: Empire provides a strong warranty on their carpets and installation services. This warranty gives customers peace of mind, ensuring protection against manufacturing defects and installation issues. According to consumer reviews, this warranty often plays a key role in buyer confidence.
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Professional Installation Services: Empire Carpet employs trained professionals for installation. Professional installation reduces the risk of mistakes that can lead to costly repairs later. Consumer reports highlight that professional installation can enhance carpet performance and durability.
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Eco-Friendly Options: Empire offers eco-friendly carpet choices made from recycled materials or sustainably sourced fibers. These options cater to environmentally conscious consumers and may contribute to healthier indoor air quality, as noted by the U.S. Environmental Protection Agency.
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Cost-Effectiveness Over Time: Although the initial investment in quality carpeting might be higher, the long-term cost-effectiveness becomes evident through reduced replacement frequency and lower maintenance costs. A report from the North American Floorcovering Association states that high-quality carpets can save homeowners up to 30% on replacement costs over a decade.
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Customer Service Support: Empire Carpet emphasizes strong customer service and support. This includes assistance with carpet selection, care guidance, and post-installation care. Good customer service is often seen as an important factor in overall customer satisfaction, as noted in various customer surveys.
In summary, the long-term benefits of choosing Empire Carpet in Colorado Springs include high-quality materials, a broad selection of styles, strong warranties, professional installation, eco-friendly options, cost-effectiveness, and superior customer service. These factors contribute to a well-informed purchase and satisfaction in your flooring investment.
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