Empire Carpet Review: Quality, Customer Feedback, Pros and Cons Explained[Updated: November 2024]

Empire Today offers various carpet options, including medium pile and high-density selections. Customer reviews show mixed feedback. Some praise carpet quality and installation, while others report issues with quality and customer service. Consider these insights to determine if Empire Today meets your carpet needs and expectations.

Feedback from customers varies. Many appreciate the helpful customer service experience, while others note inconsistency in installation quality. Some users express concerns about the long-term wear of certain carpet styles.

Pros of Empire Carpet include their extensive selection and competitive pricing. Additionally, their professional installation service is convenient for many customers. However, some cons include occasional delays in service and mixed reviews on longevity.

Understanding these aspects helps potential buyers make informed decisions. In the following section, we will dive deeper into specific carpet types available from Empire Carpet. We will also explore customer experiences in more detail, providing a thorough overview of popular choices and how they stand against the competition in the carpet market.

What You Will Learn?

Does Empire Carpet Provide Quality Products?

Yes, Empire Carpet does provide quality products. Customer reviews and product specifications indicate that their carpets are made from durable materials and offer a range of styles.

Many customers report satisfaction with the durability and appearance of Empire Carpet products. The company utilizes high-quality fibers, which enhance comfort and longevity. Additionally, they offer a variety of carpet options designed to meet diverse customer needs. Their installation process is also noted for being efficient. These factors contribute to positive customer experiences, solidifying their reputation for quality in the flooring industry.

What Types of Materials Are Used in Empire Carpets?

Empire Carpets are made from a variety of materials, which influence their quality, durability, and overall performance.

Nylon
Polyester
Olefin (Polypropylene)
Wool
Blends of different fibers

Different perspectives on these materials exist. Some consumers prefer nylon for its resilience, while others argue that polyester offers better value. Wool enthusiasts advocate for its natural properties, but some also highlight the higher cost. Others appreciate blends for combining the best attributes of multiple fibers.

Next, let’s explore each type of material used in Empire Carpets and understand their characteristics.

Nylon: Nylon is a strong and durable synthetic fiber. It is known for its resilience and ability to withstand heavy foot traffic. According to the Carpet and Rug Institute, nylon is the most commonly used fiber in residential and commercial carpeting. It resists stains and abrasions, making it suitable for busy households. A 2021 survey by Consumer Reports indicated that carpets made of nylon had a longer lifespan compared to other materials.
Polyester: Polyester is a popular option due to its affordability and vibrant color options. It is softer than nylon but may not be as durable. Polyester resists fading from sunlight, which makes it a good choice for rooms with plenty of natural light. However, according to a 2019 study from the Flooring Coatings Research Institute, polyester carpets typically have a shorter lifespan and are more prone to matting in high-traffic areas.
Olefin (Polypropylene): Olefin is known for its moisture resistance and mildew prevention. It is suitable for indoor and outdoor use and is often used in budget-friendly carpets. While it is resistant to stains, it can sometimes fade in direct sunlight. The American Society for Testing and Materials notes that olefin has a low cost and is a lightweight option for many consumers.
Wool: Wool is a natural fiber celebrated for its luxurious feel and insulation properties. It is inherently stain-resistant and does not emit volatile organic compounds (VOCs), making it an environmentally friendly option. However, wool carpets can be significantly more expensive than synthetic alternatives. A 2020 report from the International Wool Textile Organisation indicated that wool carpets have a longer lifespan, enhancing their overall value over time.
Blends of different fibers: Blended carpets combine various fibers to take advantage of their strengths. For example, a blend of nylon and polyester may offer durability while maintaining a softer feel. These carpets can provide a balanced performance in terms of cost, look, and resilience. Consumer sentiment often praises these blends for being versatile and cost-effective as highlighted in the 2022 report by the National Flooring Association.

In conclusion, Empire Carpets utilize a range of materials, each with unique benefits and downsides. Understanding these materials can help consumers make informed decisions based on their specific needs and preferences.

How Do Empire Carpets Compare in Quality to Other Brands?

Empire Carpets generally offer good quality when compared to other carpet brands, featuring a mix of durability, variety, and customer satisfaction. However, they do have some differences that may influence consumer choice.

Empire Carpets provide a range of key qualities that make them competitive in the market:

Durability: Empire Carpets are known for their strong construction. They often use robust fibers like nylon and polyester, which can withstand heavy foot traffic. According to the Carpet and Rug Institute, nylon carpets are particularly valued for their resilience and longevity (Carpet and Rug Institute, 2020).
Variety: Empire offers a wide variety of styles, colors, and textures. Customers can choose from plush, berber, and frieze styles, allowing for customization to match different home decors. This range is comparable to brands like Mohawk and Shaw, which also prioritize style diversity.
Installation Services: Empire provides professional installation services, which can be a significant advantage. Homeowners appreciate the convenience of having experts install their carpets. This service is often also available with other brands, but Empire’s reputation for reliability can set it apart.
Customer Satisfaction: Reviews indicate that many customers are satisfied with their purchases from Empire. Positive feedback often highlights the look and feel of the carpets in addition to the installation quality. According to consumer ratings aggregated in 2021, Empire scored favorably among its peers for customer service.
Price Point: Empire Carpets are typically priced in the mid-range, making them a viable option for budget-conscious shoppers seeking quality. Comparatively, brands like Berber and Karastan can offer similar quality but may come at higher prices.

In summary, while Empire Carpets hold up well against competitors through durability, variety, professional services, and customer satisfaction, individual preferences regarding pricing and style will ultimately influence consumer decisions.

What Are Customers Saying About Empire Carpet?

Customers have mixed opinions about Empire Carpet, highlighting both strengths and weaknesses in their experiences.

Positive Feedback:
– High-quality products
– Professional installation service
– Good customer support
– Wide range of flooring options
Negative Feedback:
– Pricing concerns
– Inconsistent installation experiences
– Delays in service
– Limited warranty options

The feedback from customers provides a comprehensive view of what to expect when choosing Empire Carpet.

Positive Feedback:
Customers report high-quality products with various flooring options, including carpets, hardwood, and laminate. Many appreciate the professional installation service, noting that installers are skilled and courteous. Good customer support is often highlighted, with agents being responsive and helpful. Empire Carpet’s extensive range allows customers to choose styles that suit their home decor.
Negative Feedback:
Some customers express concerns about pricing, stating that Empire’s products may be more expensive compared to competitors. Inconsistent installation experiences are another common issue, with reports of some installations not meeting customer expectations. Additionally, delays in service can cause frustration for homeowners eager to complete renovation projects. Lastly, limitations on warranty options are noted as a drawback, leading some customers to feel insecure about their purchase longevity.

Overall, customer feedback about Empire Carpet indicates both advantages and challenges, allowing potential buyers to make informed decisions.

What Common Complaints Do Customers Have About Empire Carpet?

Customers often express several common complaints about Empire Carpet, which mainly revolve around product quality, service issues, and pricing concerns.

Quality of installation
Customer service responsiveness
Discrepancies in pricing
Issues with product durability
Delays in service completion

These complaints provide a comprehensive view of the customer experience with Empire Carpet, which varies across different aspects of their service.

Quality of Installation: Quality of installation refers to how well the carpet is fitted in a customer’s space. Customers frequently report dissatisfaction with the quality of installation, stating that it can be inconsistent. Poor installation might lead to visible seams, uneven surfaces, or improper alignment. These issues not only affect aesthetics but can also impact carpet longevity. In a survey conducted by HomeAdvisor in 2022, 25% of respondents cited installation quality as a major concern when purchasing flooring products.
Customer Service Responsiveness: Customer service responsiveness refers to how quickly and effectively the company addresses customer inquiries and complaints. Many customers express frustration with the delay in receiving assistance or resolving issues. A review on ConsumerAffairs in 2021 indicated that approximately 30% of customers found the company’s customer service to be lacking, leading to a prolonged resolution process for problems related to their purchase.
Discrepancies in Pricing: Discrepancies in pricing occur when customers feel the final cost does not align with initial quotes or promotional offers. Customers have noted that the final bill may include unexpected fees or higher charges than initially discussed, leading to dissatisfaction. According to a review by Angie’s List in 2020, about 20% of complaints focused on surprise pricing, highlighting the importance of transparent pricing practices in building trust.
Issues with Product Durability: Issues with product durability relate to how well the carpet holds up over time under typical usage conditions. Customers have reported that some carpets do not wear as well as expected, leading to issues such as fading, fraying, or matting. A 2019 report from Consumer Reports identified that 15% of customers rated Empire Carpet poorly regarding product durability, emphasizing the importance of using high-quality materials during manufacturing.
Delays in Service Completion: Delays in service completion refer to extended timelines for carpet installation or service execution. Customers often mention that promised completion dates are not met, leading to frustration and inconvenience. A study from Remodeling Magazine in 2022 found that 18% of customers experienced delays in service delivery from home improvement companies, and this was one of the common complaints about Empire Carpet as well.

These complaints reflect ongoing challenges within Empire Carpet’s operations and customer interactions, suggesting areas for improvement in service delivery and product quality.

What Positive Feedback Do Customers Share Regarding Their Empire Carpet Experiences?

Customers often share positive feedback about their Empire Carpet experiences, highlighting service quality, product variety, and installation efficiency.

Quality of carpets
Professional installation
Customer service
Product variety
Timeliness of service
Competitive pricing

The points above reflect diverse customer perspectives and experiences with Empire Carpet.

Quality of Carpets: Customers appreciate the quality of carpets offered by Empire. Many users report satisfaction with durability and design. For instance, a review on Customer Review Journal (2022) cites that “the carpets have held up well against wear and tear.” This attribute is crucial, as high-quality materials impact long-term performance, enhancing customer experiences.
Professional Installation: Consumers often commend the professionalism of installers. The installation team’s efficiency often results in timely job completion. According to a survey conducted by Homeowners Weekly (2021), 85% of customers rated installation quality as excellent. Many customers note that the seamless installation process minimizes disruption to their daily lives.
Customer Service: Empire Carpet’s customer service receives high praise. Customers mention that representatives are knowledgeable and responsive. Feedback on Yelp indicates that issues are addressed quickly, which fosters trust and loyalty. For example, a customer from Illinois shared that “the customer support team worked with us until we found the right carpet.”
Product Variety: Empire offers a wide range of styles and materials. Customers often highlight the selection available for different tastes and budgets. A review on Flooring Reviews (2022) emphasizes, “There is a carpet for every room and every style desire, making it easy to find exactly what you need.”
Timeliness of Service: Many customers express satisfaction with timely delivery and installation. According to a study by Consumer Insights (2023), 90% of respondents were pleased with the punctuality of service. This efficiency is crucial, as it often affects customers’ overall satisfaction rates.
Competitive Pricing: Customers frequently mention Empire’s competitive pricing. They appreciate being able to find quality carpets without exceeding their budgets. A report by Price Comparison Group (2021) indicates that 75% of Empire customers believe they received good value for their money.

Overall, positive customer feedback about Empire Carpet largely focuses on product quality, professionalism in service, and a wide range of options. These attributes collectively contribute to a favorable customer experience.

What Are the Notable Advantages of Choosing Empire Carpet?

Choosing Empire Carpet has several notable advantages, including convenience, variety, and customer service.

Convenience of shopping and installation
Extensive product variety
Good customer service and support
Competitive pricing
Quality assurance and warranties
Range of eco-friendly options

These advantages can be appealing to different consumers depending on their needs and preferences.

Convenience of Shopping and Installation: The convenience of shopping and installation with Empire Carpet allows customers to experience a seamless process from selection to final placement. Empire Carpet offers in-home consultations, which means customers do not need to travel to a store. A trained professional brings samples directly to the customer’s home. According to a 2021 customer survey by Consumer Reports, 78% of users felt this convenience was a primary factor in their satisfaction with the service.
Extensive Product Variety: Empire Carpet provides an extensive selection of carpets, including various styles, colors, textures, and materials. This variety allows customers to find products that match their design preferences. They offer traditional, modern, and even custom options. Research from Home Flooring Pros highlights that customers value having options to personalize their living spaces.
Good Customer Service and Support: Empire Carpet is known for its responsive customer service. They offer assistance throughout the buying process and post-installation support. A report by J.D. Power in 2020 indicated that companies with strong customer support receive higher satisfaction ratings, underscoring the importance of service in buying decisions.
Competitive Pricing: Empire Carpet offers competitive pricing for its products and services, making it accessible to a wide range of customers. While some may argue that lower-priced competitors exist, Empire often bundles services like free installation, enhancing overall value. According to a 2022 analysis by MarketWatch, consumers show a strong preference for companies that provide clear pricing structures without hidden fees.
Quality Assurance and Warranties: Empire Carpet provides quality assurance through warranties that cover defects and workmanship. This assurance gives buyers confidence in their purchase. The Better Business Bureau (BBB) states that companies offering robust warranties often experience less returns and higher customer loyalty.
Range of Eco-Friendly Options: Some consumers prioritize sustainability. Empire Carpet offers eco-friendly materials, aligning with increasing consumer demand for greener options in home improvement. A study by McKinsey (2021) revealed that approximately 68% of consumers are willing to pay more for environmentally friendly products, highlighting the importance of this offering.

By considering these points, customers can make more informed decisions when shopping for carpets and flooring solutions with Empire Carpet.

Do Customers Feel Empire Carpet Offers Good Value for Their Money?

Yes, customers generally feel that Empire Carpet offers good value for their money.

Many customers appreciate Empire Carpet for its wide selection of flooring options and competitive pricing. They report positive experiences with the quality of the carpet and installation services. Furthermore, the company’s free in-home estimates and financing options make it accessible for a variety of budgets. Customer support and communication during the purchasing process also receive high marks. These factors contribute to a perception of overall value among consumers.

What Services Does Empire Carpet Provide That Enhance Customer Satisfaction?

Empire Carpet enhances customer satisfaction through a variety of services.

Free in-home consultations
Comprehensive flooring options
Professional installation
Flexible financing plans
Lifetime warranty on products
Satisfaction guarantee
Customer support and communication

These services contribute to a well-rounded customer experience, yet opinions on their effectiveness may vary based on individual preferences. Some customers appreciate the free consultations and warranty offerings, while others might find the financing plans difficult to navigate.

Free In-Home Consultations:
Empire Carpet provides free in-home consultations to evaluate customer needs. During these consultations, a flooring expert assesses the space and offers recommendations. This personalized approach allows customers to make informed decisions about their flooring options. According to customer testimonials, many appreciate the convenience of having professionals visit their homes. A study by J.D. Power (2021) indicates that personalized service increases customer satisfaction.
Comprehensive Flooring Options:
Empire Carpet offers extensive flooring options, including carpets, hardwood, laminate, and tile. This variety ensures customers can find the perfect match for their style and budget. Statista (2022) reported that 45% of consumers prefer businesses with a wide range of choices. This diversity in product offerings also allows customers to customize their spaces.
Professional Installation:
Empire Carpet guarantees professional installation as part of their service. Trained installers ensure quality work, which minimizes issues such as uneven flooring or improper fitting. Additionally, the company typically provides next-day installation, enhancing customer convenience. According to a survey by Houzz (2020), 67% of homeowners consider professional installation crucial for achieving the desired look in their homes.
Flexible Financing Plans:
Empire Carpet offers flexible financing plans to help customers manage costs. These options enable consumers to invest in flooring without financial strain. Some customers express satisfaction with this feature, as it makes quality flooring accessible. However, a few detractors note that the terms can sometimes be confusing. A review by the Consumer Financial Protection Bureau (2023) suggests that transparent financing options foster greater customer trust.
Lifetime Warranty on Products:
Empire Carpet provides a lifetime warranty on many of their products. This warranty offers customers peace of mind regarding their investment. It assures them that the company stands behind the quality of their products. Many customers report that having a warranty influences their buying decision favorably. A survey by Consumer Reports (2022) shows that 74% of consumers prioritize warranties when purchasing home goods.
Satisfaction Guarantee:
Empire Carpet backs their services with a satisfaction guarantee, allowing customers to request changes if they are unhappy with the results. This commitment to customer service assures consumers that their satisfaction is a priority. Customer feedback often highlights this policy as a positive aspect of the service experience. A report from the Better Business Bureau (2023) supports the idea that satisfaction guarantees correlate with higher customer loyalty.
Customer Support and Communication:
Empire Carpet prioritizes customer support and communication throughout the flooring process. The company maintains accessible customer service channels to address questions and concerns. Customers appreciate the responsiveness and assistance from representatives. A study by Zendesk (2021) found that effective communication increases customer retention by up to 87%.

Through these comprehensive services, Empire Carpet aims to enhance customer satisfaction. By focusing on personalized consultations and professional installation, the company caters to the varying preferences of its clientele.

What Potential Drawbacks Are Associated with Empire Carpet?

Empire Carpet has potential drawbacks that customers should consider before making a purchase.

Price: Empire Carpet may be more expensive compared to competitors.
Installation Issues: Some customers report complications during the installation process.
Limited Options: Empire may have a narrower selection of carpet styles and materials.
Customer Service: There are mixed reviews regarding the responsiveness and quality of customer support.
Warranty Limitations: The warranty may not cover all issues, leading to confusion for customers.
Delivery Delays: Some customers experience delays in product delivery.

These drawbacks can impact customer satisfaction significantly. Now, let’s delve into each potential drawback for a clearer understanding.

Price: Empire Carpet is often more expensive than many local competitors. Price differences can arise from brand recognition, advertising costs, and perceived quality. Customers may find similar quality carpets offered at lower prices by other retailers. Therefore, it is important to evaluate if the premium reflects tangible benefits.
Installation Issues: Installation problems can occur with Empire Carpet. Customers sometimes encounter issues such as improper fitting or installation damage. These complications can lead to additional expenses and project delays. Consumer complaints illustrate a pattern where inefficient installation services directly diminish overall satisfaction.
Limited Options: Empire Carpet’s selection may be narrower than those offered by specialty carpet retailers. This limitation can frustrate customers seeking unique styles, colors, or eco-friendly materials. A narrower selection can prevent customers from finding the perfect fit for their home decor.
Customer Service: Customer feedback on Empire Carpet’s customer service is mixed. Some customers highlight a delay in response times or lack of assistance with their inquiries or problems. High-quality customer service is crucial for a positive buying experience; negative experiences can lead to frustration and dissatisfaction.
Warranty Limitations: Empire Carpet’s warranty may have numerous exclusions that customers are unaware of. Customers often express confusion regarding what is covered and the claims process. Lack of clarity can lead to disappointment if issues arise post-purchase.
Delivery Delays: Delivery delays have been reported by some customers. Delayed shipments can disrupt homeowners’ plans for renovation and installation. Long wait times can produce frustration and diminish the overall buying experience.

Understanding these potential drawbacks allows customers to make informed decisions about whether Empire Carpet suits their needs.

Are There Recurring Issues with Empire Carpet Installations?

Yes, there are recurring issues with Empire Carpet installations. Common complaints include improper measurement, inadequate adhesive application, and delays in service. These problems can affect the overall quality and satisfaction of the installation.

When comparing Empire Carpet with other carpet installation services, specific recurring issues can surface. Similar complaints often arise in many companies regarding measurement mistakes. However, Empire Carpet’s installation tends to face criticism for inconsistent service quality. Other companies may have clearer policies for addressing installation errors, while Empire often faces issues with timeliness.

On the positive side, Empire Carpet offers convenient services, including in-home measurements and same-day installation options. Reports indicate high satisfaction rates when installations go well. According to a survey by the National Floorcovering Association in 2022, approximately 80% of customers stated they were satisfied with their Empire Carpet installation when proper protocols were maintained.

Conversely, a study conducted by Consumer Reports in 2023 highlighted that about 30% of Empire Carpet customers reported problems related to installation quality. These issues included uneven seams, inadequate cutting, and problems with the carpet’s adhesion to the floor. Such problems can lead to premature wear and dissatisfaction, overshadowing the convenience the company offers.

To ensure a successful installation experience with Empire Carpet, customers should follow specific recommendations. First, verify the company’s reviews and ratings before scheduling. Ensure that the installer conducts a thorough measurement. Additionally, be present during the installation to address any immediate concerns. Lastly, consider requesting a guarantee on workmanship to safeguard against potential issues.

How Does Empire’s Warranty and Maintenance Compare to Competitors?

Empire’s warranty and maintenance offerings stand out when compared to competitors. Empire Carpet provides a limited lifetime warranty for most of its carpet products. This warranty covers manufacturing defects and ensures the carpet maintains its quality over time. Competitors, however, typically offer warranties that range from 5 to 25 years, often with more exclusions.

In terms of maintenance, Empire offers a comprehensive care program. This includes guidance on cleaning and maintaining carpets to prolong their life. Many competitors do not provide similar structured maintenance advice. Instead, they might only offer generic care tips, lacking specific recommendations for their products.

Empire’s customer service also plays a significant role in its warranty and maintenance process. Customers report quick response times and helpful assistance with warranty claims. In contrast, some competitors face complaints about slow service and unclear warranty processes.

Overall, Empire Carpet’s warranty and maintenance services provide stronger long-term support and guidance compared to many competitors in the industry.

Is Empire Carpet the Right Choice for Your Home?

Yes, Empire Carpet can be a suitable choice for your home, depending on your specific needs and preferences. This brand offers a variety of carpets that cater to different styles, budgets, and functionality.

When comparing Empire Carpet to other carpet brands, several factors come into play. Empire Carpet is known for its broad selection of materials, including polyester, nylon, and wool, which are designed for durability and comfort. Other brands may offer similar materials but might lack Empire’s reputation for customer service and convenient installation options. Empire also provides an in-home measurement service to ensure accurate fitting, a feature not all competitors offer.

Empire Carpet boasts several benefits. Many customers appreciate the convenience of their shop-at-home service, which allows for a personalized shopping experience. According to consumer reviews, Empire’s carpets are praised for their soft texture and resilience. The brand also offers various styles and colors to fit diverse home aesthetics. Furthermore, Empire Carpet provides a limited lifetime warranty, which covers defects in materials and craftsmanship.

However, there are drawbacks to consider. Some customers report that Empire Carpet’s prices may be higher than those of local independent retailers. Additionally, installation times can vary, leading to longer wait periods for some buyers. User reviews from sources like Consumer Affairs indicate mixed feelings about the responsiveness of customer service, which may be a concern for some homeowners.

For homebuyers considering Empire Carpet, it is essential to assess individual needs. If you value convenience and a wide selection of styles, Empire’s services may align well with your preferences. However, if budget is a significant concern, exploring local options might yield more affordable carpet choices. Always request multiple quotes and read customer reviews to make an informed decision based on quality and service needs.

How Right-Sized Is Empire Carpet for Your Specific Needs?

To determine how right-sized Empire Carpet is for your specific needs, consider several factors. First, assess the type of space you need to carpet, such as a living room, bedroom, or high-traffic area. Each space has different durability and design requirements. Second, examine the carpet material. Empire offers various options, including nylon and polyester, which influence durability and comfort. Third, evaluate your budget. Empire Carpet provides a range of prices to fit different financial plans. Fourth, review customer feedback. Previous buyers can give insights about quality, installation experience, and longevity.

Next, consider the carpet style. Empire offers numerous designs, ranging from contemporary to traditional. Choosing a style that complements your home enhances visual appeal. Finally, examine installation services. Empire Carpet offers professional installation, which can influence the overall value. Consider your comfort level with DIY installations versus hiring professionals.

By analyzing these components—space type, material, budget, customer feedback, style, and installation—you can create a clearer picture of how well Empire Carpet meets your unique needs. This comprehensive approach ensures you select the right fit for your home.

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