Empire Today LLC makes Empire carpet. Seymour Cohen founded the company in 1959 in Chicago. It started as Empire Plastic Covers and remains family-owned. To meet customer needs, Empire Today expanded its product line to include various types of carpet and flooring.
When it comes to quality, Empire Carpet is often recognized for its durability and variety of styles. Customers can choose from numerous colors, textures, and patterns, catering to different tastes and home aesthetics. The company emphasizes ease of maintenance, offering carpets that resist staining and wear over time.
Installation services by Empire Today are highly regarded. The company provides on-site consultations and professional installation to ensure customer satisfaction. Trained staff handle measurements, offering a seamless transition from selection to installation.
In summary, Empire Carpet stands out for its quality offerings and reliable installation services. This combination helps homeowners enhance their living spaces effectively. Transitioning now, it’s important to explore the specific types of Empire Carpet products available and evaluate how each option aligns with different lifestyles and preferences.
Who Makes Empire Carpet, and What Is Their Reputation?
Empire Carpet is manufactured by Empire Today, a well-known flooring company. The company has built a reputation for providing convenient and quality flooring solutions. Empire Today is recognized for its next-day installation service. Customer reviews praise the company for its wide range of carpet options. However, some customers have reported issues with customer service and pricing transparency. Overall, Empire Today maintains a solid presence in the flooring market, balancing quality with reliability.
What Are the Values and Mission of Empire Carpet?
Empire Carpet’s mission is to provide exceptional flooring products and services while delivering outstanding customer experience. Its core values emphasize integrity, excellence, and customer satisfaction.
- Core Values
- Mission Statement
- Customer Commitment
- Quality Assurance
- Innovation
- Community Involvement
To understand Empire Carpet’s mission and values in detail, we can explore each of these aspects.
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Core Values: Empire Carpet’s core values focus on integrity, respect, and teamwork. These values guide employee behavior and company policies. The company’s commitment to ethical practices fosters trust among clients and within the community.
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Mission Statement: The mission statement of Empire Carpet emphasizes providing high-quality flooring solutions and superior service. The company aims to meet and exceed customer expectations consistently. This mission drives the daily operations and long-term strategic planning of the business.
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Customer Commitment: Empire Carpet is dedicated to customer satisfaction. Its approach includes personalized service, from consultation to installation. The company’s representatives work closely with clients to ensure their needs are met, and feedback is valued to improve services.
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Quality Assurance: Empire Carpet maintains a strong focus on quality. The company sources high-grade materials and ensures rigorous quality control throughout the production and installation phases. This commitment to quality results in durable and stylish flooring solutions.
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Innovation: The company invests in innovative technologies and trends to enhance its product offerings. Empire Carpet regularly updates its selection to include the latest styles and materials. This commitment to innovation helps the company stay competitive in the flooring industry.
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Community Involvement: Empire Carpet engages in community support and charitable initiatives. The company believes in giving back and often participates in local events and sponsorships. This involvement strengthens community relationships and enhances the brand’s reputation.
Overall, Empire Carpet’s mission and values underscore its dedication to quality, customer service, and community engagement, making it a trusted name in the flooring industry.
What Is the History of Empire Carpet’s Manufacturing?
Empire Carpet refers to a brand known for its manufacturing of carpet and flooring products in the home improvement industry. Founded in 1957, Empire Carpet has built a reputation for providing customers with a wide range of flooring solutions tailored to various needs.
According to the company’s official website, Empire Carpet is recognized for its commitment to quality and customer service through an extensive selection of carpets, hardwood, and laminate flooring.
The history of Empire Carpet is marked by innovation in manufacturing processes and focus on customer convenience, such as same-day carpet installation services. The company began as a small local business and expanded through a combination of marketing strategies including direct selling and television advertising.
Additional authoritative sources, such as Carpet and Rug Institute, emphasize that the carpet industry has evolved by adopting new technologies in materials and manufacturing to meet consumer demands for durability and eco-friendliness.
Factors contributing to Empire Carpet’s growth include increased consumer interest in home renovations and advancements in synthetic materials, which offer a balance of affordability and durability.
In 2020, the global carpet market was valued at around $29 billion, with strong growth projected due to the rise in residential construction and remodeling projects, as noted by Grand View Research.
Empire Carpet’s evolution impacts the home improvement economy by driving job creation within manufacturing and retail sectors, while also influencing consumer trends in flooring preferences.
These trends offer implications for health and environmental factors due to the materials used in carpets, such as VOC emissions from adhesives and carpets.
Examples of positive impacts include the introduction of eco-friendly carpets that utilize recycled materials and sustainable practices in their manufacturing.
To address ongoing challenges, the Sustainable Carpet Alliance recommends investing in cleaner production technologies and increasing transparency in materials sourcing.
Strategies for improvement may include adopting circular economy models, enhancing recycling capabilities, and promoting innovations that prioritize sustainability in carpet production.
What Types of Carpet Does Empire Offer, and How Are They Different?
Empire offers several types of carpet, each designed for different needs and preferences. The main types include:
- Plush Carpet
- Berber Carpet
- Frieze Carpet
- Loop Pile Carpet
- Saxony Carpet
Each type of carpet has specific characteristics that cater to different tastes and uses.
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Plush Carpet: Plush carpet features a soft, luxurious texture and a uniform surface. It is ideal for formal living areas and bedrooms, providing comfort and warmth underfoot. Plush carpet is made with tightly twisted fibers, which creates a smooth finish. According to industry standards, the pile height typically ranges from 1/2 inch to 3/4 inch.
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Berber Carpet: Berber carpet is distinguished by its looped pile construction, offering a durable and stain-resistant option. This type of carpet is commonly used in high-traffic areas due to its resilience. Berber carpets often display flecks of color, which helps to conceal dirt. The American Carpet Association states that Berber can last for over a decade with proper care.
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Frieze Carpet: Frieze carpet features long, twisted fibers that create a shaggy appearance. It is great for casual, family-friendly environments and provides excellent sound absorption. Frieze carpet’s unique twist pattern can help hide wear and tear. A study by the Carpet and Rug Institute indicates that frieze carpets are effective in minimizing footprints and vacuum marks.
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Loop Pile Carpet: Loop pile carpet consists of uncut loops, providing a textured surface that is durable and stylish. It is less soft than plush carpets but offers a modern look for various spaces. Loop pile is suitable for both residential and commercial settings. Market data from flooring experts suggest that loop pile can withstand significant foot traffic while maintaining its appearance.
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Saxony Carpet: Saxony carpet features an even cut pile, giving it a plush and elegant finish. It is often used in formal settings such as dining rooms and offices. However, saxony can show footprints and vacuum marks more readily than other types. The National Floor Covering Association highlights that saxony’s aesthetic appeal makes it a popular choice despite its maintenance requirements.
What Materials Are Used in Empire Carpets to Ensure Quality?
Empire Carpets utilizes high-quality materials to ensure durability and comfort in their products.
- Nylon
- Polyester
- Olefin (Polypropylene)
- Triexta
- Wool
These materials contribute to factors such as stain resistance, durability, softness, and eco-friendliness, but they can also differ in attributes like cost-effectiveness versus premium quality.
Now let’s examine each of these materials and their attributes in detail.
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Nylon: Nylon is a strong synthetic fiber. Empire Carpets often uses nylon for its durability and stain resistance. According to the Carpet and Rug Institute, nylon is the most common material in carpets due to its resilience and versatility. It is ideal for high-traffic areas. A case study by World Floor Covering Association indicates that nylon carpets can last over 20 years with proper care.
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Polyester: Polyester is another common synthetic fiber. Empire Carpets uses polyester for its softness and vibrant color retention. It is often less expensive than nylon and provides an affordable option without sacrificing quality. As noted by the Carpet Research Institute, polyester carpets are often chosen for residential installations due to their luxurious feel.
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Olefin (Polypropylene): Olefin is resistant to moisture and mildew. Empire Carpets utilizes this material mainly in outdoor carpets or areas prone to spills. Its durability makes it suitable for different environments. According to a 2017 study by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), olefin carpets are excellent in resisting fading and staining, especially in outdoor settings.
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Triexta: Triexta is a newer synthetic fiber derived from corn glucose. Empire Carpets reflects on its eco-friendliness while providing exceptional softness and durability. Studies by the U.S. Environmental Protection Agency show that Triexta can be a more sustainable option due to its bio-based materials.
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Wool: Wool is a natural fiber renowned for its quality and comfort. Empire Carpets occasionally uses wool for its luxurious feel and natural stain resistance. Wool carpets are biodegradable and durable, making them an environmentally friendly choice. According to Woolmark, wool carpets can last up to 50 years when cared for properly.
In conclusion, each material used in Empire Carpets has unique attributes that cater to various consumer preferences and needs. Whether prioritizing durability, affordability, or eco-friendliness, Empire Carpets offers options that reflect quality and variety.
How Does Empire Carpet Ensure Consistent Quality?
Empire Carpet ensures consistent quality through several key processes. First, they use high-grade materials. These materials meet industry standards, which results in durable products. Next, they implement strict quality control measures. Trained inspectors examine products at multiple stages of production. This step helps identify and address defects early.
Additionally, Empire Carpet invests in advanced technology. This technology enhances their production efficiency and precision. Workers receive thorough training. This training focuses on maintaining quality throughout the installation process.
Finally, customer feedback plays a crucial role. Empire Carpet encourages reviews and uses this input to improve. By adapting to customer needs, they maintain high satisfaction levels. Each of these components contributes to the overall consistency and reliability of Empire Carpet’s product quality.
What Is the Installation Process for Empire Carpet, and What Can Customers Expect?
Empire Carpet installation refers to the process of laying carpet provided by Empire Today, a company known for its flooring products. This process typically includes measuring the area, preparing the subfloor, and finally laying and securing the carpet.
According to the Empire Today website, they emphasize a straightforward installation process designed for customer satisfaction, which includes professional assistance from start to finish. Their trained installers assess the space to ensure an accurate fit and an efficient installation.
The installation of Empire Carpet involves several steps, including a pre-installation consultation, removal of old flooring if necessary, subfloor preparation, and carpet installation. Customers can expect clear communication and expert guidance throughout this process to ensure that their preferences are met.
The Carpet and Rug Institute describes professional carpet installation as essential for maintaining the longevity and appearance of the flooring. Proper installation prevents issues like buckling, inadequate fitting, and premature wear, enhancing customers’ overall satisfaction.
Several factors contribute to a smooth carpet installation. These factors include the quality of the flooring materials, the skill of the installers, and the condition of the subfloor. Each element plays a significant role in determining the final result.
According to a report by the National Institute of Standards and Technology, well-installed carpets can have a lifespan of 10-15 years or longer, depending on usage and maintenance practices.
Poor installation can lead to problems such as uneven surfaces, loose seams, and inadequate insulation. These issues can negatively impact comfort, safety, and appearance in the home environment.
To ensure a successful installation, the Carpet and Rug Institute recommends hiring certified professionals and following proper care guidelines. Communication with installers about any specifics or concerns can further enhance the outcome.
Using moisture meters and quality adhesives can be part of installation best practices to prevent future issues. Empire Today installers are trained to handle various installation conditions, ensuring the best results.
By understanding the Empire Carpet installation process, customers can expect a professional and efficient experience, resulting in a flooring solution that enhances their space.
What Are the Unique Benefits of Choosing Empire Carpet Over Other Brands?
Empire Carpet offers unique benefits that distinguish it from other flooring brands.
- Wide selection of styles and materials
- Convenient shop-at-home service
- Same-day installation options
- Competitive pricing and financing plans
- Emphasis on customer service and satisfaction
These benefits create a comprehensive view of Empire Carpet’s offerings, showcasing its strengths and areas that may be better suited for different consumer needs.
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Wide Selection of Styles and Materials: Empire Carpet provides a diverse range of flooring options, including carpet, hardwood, laminate, and vinyl. This variety caters to various aesthetic preferences and functional needs. According to their catalog, customers can choose from hundreds of styles and designs, ensuring that there is something for everyone, from modern to traditional looks.
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Convenient Shop-at-Home Service: Empire Carpet offers a unique shopping experience with its shop-at-home service. A representative brings samples directly to the customer’s home, allowing them to see how different options look in their space. This personalized service can help consumers make informed decisions without the hassle of visiting a store.
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Same-Day Installation Options: Empire Carpet frequently advertises same-day installation services. This feature appeals to consumers seeking immediate solutions, such as homeowners moving in or looking to refresh their spaces quickly. They can often install carpet or flooring within hours of placing an order, which is a significant advantage over many competitors.
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Competitive Pricing and Financing Plans: Empire Carpet provides competitive pricing on its products. Additionally, they often have special financing options available, making it easier for customers to afford larger purchases. This accessibility allows a broader audience to consider high-quality flooring solutions without financial strain.
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Emphasis on Customer Service and Satisfaction: Empire Carpet is known for its focus on customer service. They strive to ensure a positive purchasing and installation experience. Many customer reviews highlight the company’s responsive support team and the reliability of their installation crews. They aim for high consumer satisfaction, which can lead to repeat business and referrals.
In conclusion, Empire Carpet’s unique advantages make it a compelling choice for consumers looking for quality flooring solutions.
How Does Empire Carpet Compare Qualitatively to Competitors?
Empire Carpet generally offers competitive quality when compared to its rivals in the flooring industry. Customers often highlight Empire’s carpeting for its durability and variety. The brand provides a selection of materials, ranging from synthetic fibers to natural options, which appeal to diverse customer preferences.
In terms of stain resistance, Empire Carpet tends to perform well, making it suitable for homes with children or pets. The installation process is usually efficient, with many customers reporting quick and professional service.
Compared to competitors, Empire’s warranty offerings match industry standards, reflecting confidence in their product quality. However, some customers feel that pricing may be slightly higher than average brands.
Overall, Empire Carpet stands out for its combination of quality, variety, and reliable service, making it a strong option in the carpet market.
What Do Customer Reviews Say About the Performance of Empire Carpet?
Customer reviews regarding the performance of Empire Carpet are generally positive, highlighting factors such as its quality, durability, and installation process. However, some customers express concerns about customer service and pricing.
- Quality:
- Durability:
- Installation process:
- Customer service feedback:
- Pricing concerns:
The following points provide a deeper understanding of Empire Carpet’s performance from various customer perspectives.
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Quality: Customer reviews frequently mention the high quality of Empire Carpet products. Many users report satisfaction with the material and appearance. The carpets are often described as soft and visually appealing, contributing to an overall positive experience.
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Durability: Reviews indicate that Empire Carpet tends to hold up well over time. Customers often appreciate how the carpet resists wear and tear. According to a 2022 survey by Consumer Reports, 80% of respondents noted satisfactory performance in high-traffic areas.
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Installation process: Installation receives mixed reviews. Some customers commend the professionalism and efficiency of the installation team, while others report scheduling issues or delays. A 2021 study by House Method highlighted that timely installation significantly impacts overall customer satisfaction in home improvement projects.
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Customer service feedback: Customer service experiences vary widely. Some users share positive interactions, noting helpful representatives. Conversely, others express frustration with response times and resolution processes. A 2020 report from Customer Service Institute found that effective support enhances brand loyalty, thus impacting overall perception negatively when service is lacking.
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Pricing concerns: Although many customers value the product quality, some express that prices are higher than competitors. Users often suggest seeking promotions or sales to make purchases more affordable. Additionally, 2019 pricing analysis from HomeAdvisor indicated that customers are often willing to pay a premium for perceived quality.
Empire Carpet’s performance is generally viewed positively, although customers have highlighted areas for improvement in service delivery and pricing strategies.
What Common Complaints Do Customers Have About Empire Carpet?
Customers commonly complain about several issues related to Empire Carpet, including quality of service, product durability, pricing, installation problems, and customer support.
- Quality of Service
- Product Durability
- Pricing Concerns
- Installation Problems
- Customer Support Issues
These complaints reflect diverse customer experiences and can shine light on both negative and positive perspectives regarding Empire Carpet.
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Quality of Service: Customers often express dissatisfaction with the quality of customer service provided by Empire Carpet. Many report difficulties in reaching representatives or receiving timely responses to inquiries. According to a 2021 consumer survey by the Better Business Bureau, 40% of complaints mentioned long wait times and inadequate assistance. This lack of responsiveness may lead to frustration for customers seeking support for their flooring needs.
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Product Durability: Some customers express concerns about the durability of the carpets they purchased. Users have reported that certain products did not hold up well under regular use, leading to early wear and tear. In a 2020 review by Consumer Reports, it was noted that some carpets in the lower price range exhibited issues with fraying or fading within a year. These durability issues can significantly affect buyer satisfaction and long-term value.
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Pricing Concerns: Pricing appears as a frequent complaint. Customers often feel that the advertised prices do not reflect the final costs after additional fees for installation or materials. According to a 2022 study by MarketWatch, transparency in pricing remains a top priority for consumers. Empire Carpet’s sales methods, particularly during promotional events, sometimes lead to confusion about actual pricing.
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Installation Problems: Complaints about improper installation also arise frequently. Customers have reported uneven laying of carpets and the misalignment of seams, which detracts from the overall appearance. A 2021 report by the National Flooring Contractors Association indicated that improper installation is one of the leading causes of customer dissatisfaction in the flooring industry.
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Customer Support Issues: Issues with customer support often overlap with quality concerns. Customers cite difficulty in resolving problems with their purchases, such as getting replacements or repairs. A 2020 Consumer Affairs report indicated that 30% of complaints stemmed from unresolved service issues, emphasizing the importance of effective customer support in overall customer experience.
These points illustrate the multifaceted nature of customer complaints about Empire Carpet. By identifying these themes, potential customers can make more informed decisions regarding their flooring choices.
What Are the Warranty Terms for Empire Carpet, and How Should It Be Maintained?
Empire Carpet offers a limited lifetime warranty on its products, which generally covers defects in material and workmanship. Proper maintenance is crucial to extend the life of the carpet.
- Warranty Coverage
- Exclusions
- Maintenance Recommendations
- Cleaning Tips
The warranty coverage and maintenance practices will directly impact the longevity and appearance of Empire Carpet. Understanding these points enables customers to safeguard their investment effectively.
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Warranty Coverage:
Empire Carpet provides a limited lifetime warranty that typically includes coverage for defects in both materials and workmanship. This warranty applies as long as the original owner resides in the home where the carpet is installed. It ensures that any issues arising from manufacturing defects are addressed, such as fraying or discoloration due to material failure. -
Exclusions:
The warranty does not cover damage resulting from improper installation, maintenance neglect, or accidents, such as spills and stains. Additionally, it excludes normal wear and tear, which is considered an expected outcome over time. Understanding these exclusions helps customers maintain proper carpet care. -
Maintenance Recommendations:
To maintain Empire Carpet, regular vacuuming is essential. Vacuuming should occur at least once a week to prevent dirt buildup. Avoid the use of harsh chemicals or cleaners that could damage the fibers. Instead, use recommended carpet cleaners for specific stains. -
Cleaning Tips:
For best cleaning results, immediately blot spills with a clean cloth without rubbing. This helps prevent stains from setting. Professional cleaning is recommended every 12-18 months to refresh the carpets. Following these cleaning tips assists in maintaining the carpet’s appearance and warranty validity over the years.
By being aware of the warranty terms and implementing effective maintenance practices, customers can ensure their Empire Carpet remains in optimal condition for many years.
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