Who Owns COIT Carpet Cleaning? Explore the Franchise and Its Success in Restoration Services[Updated: May 2025]

COIT Carpet Cleaning is owned by Brad and Lisa Hunsucker. They bought COIT Cleaning and Restoration Services in Cleveland, Akron, and Canton in December 2021. The company was founded by Lou Kearn. It offers cleaning services and includes a patented drapery-cleaning process, ensuring a 100% satisfaction guarantee.

The success of COIT Carpet Cleaning in restoration services can be attributed to its commitment to quality and customer satisfaction. Franchise owners receive extensive training and support from the corporate team, ensuring standardization across locations. Additionally, COIT invests in advanced cleaning technology to enhance service effectiveness.

As the cleaning industry evolves, COIT continues to adapt. Trends such as eco-friendly cleaning solutions and tech-driven customer service are becoming increasingly important. Understanding these shifts provides insight into COIT’s future growth and adaptability in the competitive market of restoration services.

What You Will Learn?

Who Founded COIT Carpet Cleaning and What Inspired Its Creation?

COIT Carpet Cleaning was founded by A. J. Cohen in 1950. A. J. Cohen created the company to address the need for high-quality carpet cleaning services. He was inspired by the growing demand for cleaning solutions in homes and businesses. His vision included using advanced techniques and providing excellent customer service. This approach helped COIT grow into a successful franchise in the restoration industry.

How Has the Founder’s Vision Influenced COIT’s Services?

The founder’s vision has significantly influenced COIT’s services. The founder aimed to provide high-quality cleaning that upholds integrity and customer satisfaction. This vision led COIT to develop a range of specialized cleaning services, including carpet, upholstery, and hardwood floor cleaning.

The commitment to quality drives the company’s service delivery. COIT invests in training its staff to ensure they meet high standards. The founder’s belief in using advanced technology remains a core principle. This belief influences COIT to adopt the latest cleaning methods and equipment.

Moreover, the founder’s focus on customer experience shapes COIT’s approach to service. The company prioritizes building long-term relationships with clients. They strive to address specific needs and offer tailored solutions.

Overall, the founder’s vision has established a strong foundation for COIT, leading to consistent service excellence and industry leadership.

Who Currently Owns COIT Carpet Cleaning?

COIT Carpet Cleaning is currently owned by COIT Services, Inc. This company operates as a franchise, with various franchisees managing locations across the United States. They provide professional cleaning services including carpet cleaning, upholstery cleaning, and other restoration services.

What Is the Role of Franchisees in Ownership?

Franchisees are individuals or entities that operate a business under the brand and support of a franchisor. They invest in a franchise’s rights and adhere to its established standards and practices.

The definition is supported by the International Franchise Association, which emphasizes that franchisees are essential components of the franchising model and contribute significantly to business expansion and brand consistency.

The role of franchisees encompasses business management, customer service, and adherence to brand guidelines. They operate independently while following the franchisor’s strategies for success. Additionally, franchisees often bring local market knowledge, enhancing the brand’s relevance in specific regions.

The U.S. Small Business Administration describes franchisees as small business owners who provide employment and contribute to local economies. They must maintain operational standards, which helps ensure customer satisfaction and brand loyalty.

Several factors influence the success of franchisees, including market demand, franchise support systems, and the franchise’s overall reputation. Economic conditions also play a significant role, impacting sales and profitability.

According to Franchise Direct, there are over 750,000 franchised businesses in the U.S., generating approximately $726 billion in revenue annually. The sector is expected to grow by 3.1% in the coming years, indicating a positive outlook for franchisee ownership.

Franchisees impact local economies by creating jobs, supporting local suppliers, and contributing to community revenue. Their success often translates into increased consumer choice and economic vitality.

From an economic perspective, franchisees contribute to GDP growth. Socially, they may engage in community service, enhancing their brand image and customer loyalty.

Examples include fast-food franchises that support local charities and initiatives, showcasing community involvement and bolstering their local presence.

To address challenges, experts recommend robust training programs, regular communication with franchisors, and involvement in franchisee associations. Such measures promote collaboration and ensure successful operations.

Strategies for franchisees may include using technology for marketing and operational efficiency, diversifying product offerings, and leveraging data analytics to better understand consumer preferences.

How Does COIT Carpet Cleaning Operate as a Franchise?

COIT Carpet Cleaning operates as a franchise by providing a structured business model to franchisees. The company offers brand recognition and marketing support. Franchisees pay initial fees and ongoing royalties. They receive training in carpet cleaning techniques and customer service. COIT ensures that franchisees adhere to its quality standards. This consistency helps maintain customer satisfaction across locations. Franchisees operate their own businesses while benefiting from COIT’s established reputation. They also gain access to a network of support from other franchisees and the corporate team. This collaboration fosters a sense of community and shared success among the franchise owners. Overall, COIT Carpet Cleaning combines a proven business model with ongoing support to help franchisees thrive.

What Are the Key Financial Requirements for Franchisees?

The key financial requirements for franchisees include initial investment costs, ongoing royalties, marketing fees, and working capital.

Initial Investment Costs
Ongoing Royalties
Marketing Fees
Working Capital

Understanding these requirements can provide a clearer picture of the financial landscape involved in franchising.

1. Initial Investment Costs:
Initial investment costs refer to the upfront capital needed to start a franchise. This includes franchise fees, real estate purchases or lease deposits, equipment, inventory, and initial marketing efforts. According to the Franchise Disclosure Document (FDD), these costs can vary widely, ranging from a few thousand dollars to several million, depending on the industry. For instance, opening a fast-food franchise often requires a significant investment in kitchen equipment and location renovations.

2. Ongoing Royalties:
Ongoing royalties are recurring payments franchisees make to the franchisor, usually calculated as a percentage of gross sales. This fee compensates the franchisor for the right to use their brand, system, and support services. Royalties typically range from 4% to 8% of sales, as noted by the International Franchise Association (IFA). Understanding the impact of these fees is crucial, as they can significantly affect the profitability of a franchise over time.

3. Marketing Fees:
Marketing fees involve contributions made to a common marketing fund managed by the franchisor. These funds finance promotional campaigns aimed at increasing brand visibility and driving sales for all franchisees. Marketing fees may be separate from royalty payments and can be a fixed amount or based on a percentage of sales. The IFA indicates that these fees generally range from 1% to 3% of sales. Franchisees must factor these costs into their overall marketing strategies to ensure brand consistency.

4. Working Capital:
Working capital refers to the funds available for the day-to-day operations of a franchise. This capital is essential for covering operational costs such as payroll, utilities, and inventory purchases. Experts recommend that franchisees maintain a reserve of working capital to navigate initial income fluctuations. A common benchmark suggests having three to six months’ worth of operating expenses set aside. According to research by the Franchise Business Review, lack of adequate working capital is a frequent reason for franchise failure.

Understanding these financial requirements is vital for potential franchisees. Comprehensive financial planning can safeguard against common pitfalls and enhance the chances of long-term success in franchising.

What Makes COIT Carpet Cleaning Successful in the Restoration Services Industry?

COIT Carpet Cleaning achieves success in the restoration services industry through various factors that contribute to its effective operations and customer satisfaction.

Comprehensive service offerings
Skilled and trained technicians
Advanced cleaning technology
Strong customer service focus
Established brand reputation
Eco-friendly cleaning solutions
Franchise model for local expertise

These factors highlight the multiple dimensions of COIT’s business model. Understanding each element provides insight into the strategies that set COIT apart in the competitive restoration services landscape.

Comprehensive Service Offerings: COIT Carpet Cleaning provides a wide range of services beyond carpet cleaning. This includes upholstery, tile, and grout cleaning, fire, and water damage restoration, and air duct cleaning. According to Franchise Direct, having multiple service options allows the company to cater to diverse customer needs and encourages repeat business.
Skilled and Trained Technicians: The success of COIT is significantly linked to its workforce. The company invests in training its technicians in the latest cleaning techniques and equipment. This ensures high-quality service delivery. A survey conducted by the Indoor Air Quality (IAQ) organization indicates that professionally trained personnel can improve cleaning efficiency by up to 30%.
Advanced Cleaning Technology: COIT utilizes state-of-the-art cleaning equipment and solutions. This technology enhances the cleaning process and ensures effective stain removal and sanitation. The use of powerful steam cleaners and specialized tools sets the company apart from competitors who may use outdated methods.
Strong Customer Service Focus: COIT prioritizes customer satisfaction through exceptional service. The company seeks feedback and responds promptly to customer inquiries and complaints. Research by the American Customer Satisfaction Index shows that companies excelling in customer service are likely to see a 10-15% increase in customer retention rates.
Established Brand Reputation: COIT’s long-standing presence in the market contributes to its credibility. The brand has developed a strong reputation for reliability and quality. Trust in established brands often influences consumer choices in restoration services, as noted in a 2019 study by the Brand Equity Foundation.
Eco-Friendly Cleaning Solutions: COIT embraces environmentally friendly cleaning practices. The use of non-toxic and biodegradable products appeals to consumers concerned about health and sustainability. Market research from Galvin Green shows that nearly 75% of consumers prefer brands that showcase eco-friendly initiatives.
Franchise Model for Local Expertise: COIT operates through a franchise model, allowing local owners to bring personalized service to their communities. This model provides the company with the benefits of local market knowledge and dedicated service while maintaining corporate standards.

These elements together reinforce COIT’s position in the restoration services industry, ensuring they meet customer demands effectively and sustain their competitive edge.

How Does COIT Differentiate Itself From Competitors?

COIT differentiates itself from competitors through several key factors. First, COIT offers a wide range of specialized services. These include carpet cleaning, upholstery cleaning, and air duct cleaning. Each service utilizes advanced techniques and equipment. This focus on technology enhances service effectiveness. Second, COIT emphasizes customer satisfaction. They maintain high-quality standards and provide a satisfaction guarantee. This commitment builds trust with customers. Third, COIT relies on trained professionals. Their staff undergoes extensive training. This ensures expertise in various cleaning methods. Fourth, COIT operates with transparency. They provide clear pricing and detailed service descriptions. This approach fosters open communication. Lastly, COIT has a strong brand presence and reputation. They prioritize community engagement and environmental responsibility. These elements collectively set COIT apart in the cleaning and restoration industry.

What Unique Services Contribute to COIT’s Success?

COIT’s success is driven by unique services that distinguish it from competitors in the restoration industry.

Comprehensive Restoration Solutions
Specialized Cleaning Techniques
Eco-Friendly Products and Practices
Customer-Centric Approach
Continuous Training and Development

These points outline the core aspects of COIT’s service offerings, leading to exceptional customer satisfaction and loyalty.

Comprehensive Restoration Solutions:
Comprehensive restoration solutions refer to COIT’s ability to offer a wide range of services under one umbrella. These include water damage restoration, fire damage restoration, and mold remediation. COIT provides end-to-end services, which means they handle everything from assessment to cleanup. According to the IICRC, a leading body in the restoration industry, having a single provider for multiple services can improve project efficiency and cost-effectiveness.
Specialized Cleaning Techniques:
Specialized cleaning techniques include advanced methods tailored for various surfaces and materials. COIT employs techniques such as steam cleaning, dry cleaning, and low-moisture cleaning for carpets and upholstery. This focus on specialized methods not only enhances cleaning effectiveness but also preserves the integrity of various fabrics. A study by the Carpet and Rug Institute found that professional cleaning can extend carpet life by as much as 50%.
Eco-Friendly Products and Practices:
COIT prioritizes sustainability by using eco-friendly cleaning products. These products are formulated to be safer for both the environment and human health. The company actively promotes green practices, thereby attracting environmentally conscious consumers. According to a report by the EPA, using eco-friendly cleaning products can significantly reduce indoor air pollutants, thus enhancing air quality.
Customer-Centric Approach:
COIT’s customer-centric approach emphasizes personalized service. They offer free assessments and consultations, ensuring that customers receive tailored solutions that fit their specific needs. This dedication to excellent customer service leads to higher satisfaction rates and repeat business. A survey by the American Customer Satisfaction Index (ACSI) found that companies focused on customer service achieved better performance in customer loyalty metrics.
Continuous Training and Development:
Continuous training and development of staff ensure that COIT team members stay updated on the latest industry standards and techniques. COIT invests heavily in training programs for their technicians, fostering a knowledgeable workforce. In a 2022 survey by the National Association of Cleaning and Restoration Operators, companies that prioritize staff training reported significantly improved job performance and customer satisfaction levels.

These unique services synergize to create a robust restoration brand that meets and exceeds customer expectations.

What Are the Customer Satisfaction Rates for COIT Carpet Cleaning?

The customer satisfaction rates for COIT Carpet Cleaning are generally high, with many customers reporting positive experiences with their services.

Positive Customer Feedback
Consistency and Quality of Service
Range of Services Offered
Price and Value for Money
Customer Complaints and Areas for Improvement

While many customers appreciate COIT’s services, some express concerns about pricing and service availability. Understanding these perspectives provides a more balanced view of COIT’s customer satisfaction rates.

Positive Customer Feedback:
Positive customer feedback reflects COIT’s commitment to quality. Many clients highlight their satisfaction with the cleaning results and the professionalism of technicians. According to a survey conducted by the industry magazine “Cleanfax” in 2022, 85% of COIT customers rated their satisfaction as “excellent” or “very good.”
Consistency and Quality of Service:
COIT Carpet Cleaning maintains consistency and quality through professional training for their technicians. Consistency is emphasized across franchises, ensuring that service quality meets customer expectations. A 2021 review by Consumer Affairs showed that 78% of reviewers appreciated the uniform quality of service across different locations.
Range of Services Offered:
COIT offers a variety of services beyond carpet cleaning, including upholstery cleaning, air duct cleaning, and tile and grout cleaning. This diverse portfolio caters to various customer needs, which enhances overall satisfaction. A report from HomeAdvisor in 2022 noted that customers value the convenience of a one-stop service provider.
Price and Value for Money:
Pricing for COIT services varies by location and service type, leading to mixed reviews regarding value for money. While some customers feel they receive excellent service for the price, others perceive COIT’s services as slightly expensive compared to competitors. A review from Angie’s List in 2021 indicated that while price is a concern for some, many clients believe the quality justifies the cost.
Customer Complaints and Areas for Improvement:
Despite high satisfaction rates, some customers report issues with scheduling and communication. A survey conducted by the Better Business Bureau (BBB) in 2023 highlighted that 15% of clients faced challenges with appointment availability. Addressing these complaints could further enhance the customer experience.

In conclusion, COIT Carpet Cleaning has a strong reputation for customer satisfaction, but areas for improvement exist, particularly in pricing and service accessibility.

How Does Customer Feedback Influence COIT’s Operations?

Customer feedback significantly influences COIT’s operations. First, COIT actively collects feedback through surveys and reviews. This feedback highlights customer satisfaction and areas for improvement. Next, COIT analyzes this data to identify patterns and trends in service quality. By understanding customer preferences, COIT can adjust its services to better meet client needs. Furthermore, COIT uses feedback to train employees. Improved training results in better service delivery and overall customer experience. Additionally, COIT incorporates customer suggestions into their product offerings. This practice fosters loyalty and encourages repeat business. Overall, customer feedback drives COIT to enhance its operations and better serve its clients.

How Has COIT Carpet Cleaning Evolved Since Its Inception?

COIT Carpet Cleaning has evolved significantly since its inception in 1950. Initially, COIT started as a small company focused on cleaning carpets. Over the years, it expanded its services to include upholstery cleaning, tile and grout cleaning, and air duct cleaning. This expansion allowed COIT to cater to a broader range of customer needs. Additionally, COIT embraced technological advancements by adopting new cleaning equipment and techniques. This adoption improved service efficiency and effectiveness. Furthermore, COIT established a franchise model, enabling rapid growth and increased brand presence across the United States. Today, COIT operates in multiple states and has gained a reputation for quality and reliability in restoration services. The company continues to adapt to market demands, ensuring it meets customer expectations while maintaining high cleaning standards.

What Major Milestones Have Defined COIT’s Growth?

COIT’s growth has been defined by several major milestones, including expansion, service diversification, and franchising.

Establishment of COIT in 1950
Launch of initial carpet cleaning services
Expansion into additional cleaning services
Introduction of franchise opportunities
Development of a strong brand reputation
Adoption of advanced cleaning technologies
Strategic partnerships and collaborations

The milestones reflect the company’s adaptive strategies and innovations that have contributed to its success over time.

Establishment of COIT in 1950:
The establishment of COIT in 1950 marked the beginning of its journey in the cleaning services industry. This foundational event involved the introduction of carpet cleaning services that would become central to the company’s identity. Founded by Henry and Millie Krys, COIT aimed to provide high-quality floor care services.
Launch of initial carpet cleaning services:
COIT’s initial carpet cleaning services focused on delivering exceptional results using innovative techniques. The use of portable extraction machines, which were revolutionary at the time, allowed COIT to clean carpets effectively. This quality service helped build customer trust and loyalty from the outset.
Expansion into additional cleaning services:
As COIT grew, it strategically expanded its services to include upholstery cleaning, air duct cleaning, and tile and grout cleaning. This diversification allowed COIT to serve a broader customer base and increase revenue streams. By 1970, COIT had established itself as a leader in various cleaning niches.
Introduction of franchise opportunities:
In the 1970s, COIT introduced franchise opportunities, enabling others to operate under its trusted brand name. This expansion model allowed COIT to scale rapidly. Franchisees benefited from established marketing strategies and a proven operational framework, leading to consistent service quality.
Development of a strong brand reputation:
Through its commitment to quality and customer service, COIT developed a strong brand reputation. The company focused on training its employees, emphasizing the importance of customer satisfaction. Over the years, strong word-of-mouth and repeat business have solidified COIT’s position as a trusted cleaning service provider.
Adoption of advanced cleaning technologies:
COIT has continuously invested in advanced cleaning technologies to enhance service efficiency. The company incorporated state-of-the-art equipment and eco-friendly cleaning solutions to improve efficacy and align with environmental sustainability. This forward-thinking approach helped COIT stay competitive.
Strategic partnerships and collaborations:
COIT engaged in strategic partnerships to enhance its service offerings. Collaborations with manufacturers of cleaning equipment and solutions allowed COIT to access cutting-edge products. These partnerships contributed to COIT’s reputation for innovation and quality, further propelling growth.

In summary, COIT’s major milestones, from its establishment to the adoption of innovative practices, illustrate its strategic growth trajectory in the cleaning services industry.

What Future Strategies Does COIT Carpet Cleaning Have for Ownership and Expansion?

COIT Carpet Cleaning plans to expand its ownership and services through strategic initiatives, including franchising and new investments in technology.

Franchising Expansion
Adoption of Advanced Technology
Diversification of Services
Enhanced Marketing Strategies
Sustainability Initiatives

With these strategies outlined, let’s explore each one in detail.

Franchising Expansion: COIT Carpet Cleaning’s franchising expansion aims to increase the number of franchise locations across the country. This strategy allows COIT to tap into local markets quickly. By offering franchise opportunities, COIT can reduce overhead costs and increase brand visibility. The International Franchise Association (IFA) has noted that franchising can lead to 30% faster growth compared to company-owned models.
Adoption of Advanced Technology: The adoption of advanced technology in carpet cleaning services enhances operational efficiency. Innovations such as eco-friendly cleaning solutions and state-of-the-art equipment improve service quality. A study by the Cleaning Industry Research Institute found that advanced carpet cleaning methods lead to better stain removal and faster drying times, thus improving customer satisfaction.
Diversification of Services: COIT plans to diversify its service offerings. This includes extending beyond carpet cleaning to include upholstery cleaning, hard surface cleaning, and air duct cleaning. According to IBISWorld, the cleaning services industry has experienced steady demand, with diversification providing resilience against economic downturns. By broadening its service portfolio, COIT can attract a wider customer base.
Enhanced Marketing Strategies: COIT emphasizes enhanced marketing strategies through digital platforms and social media. By utilizing targeted ads and customer engagement tools, COIT can reach potential customers more effectively. A survey by HubSpot shows that 64% of consumers make purchasing decisions influenced by online reviews, which underscores the importance of a strong online presence.
Sustainability Initiatives: COIT promotes sustainability initiatives as a part of its long-term strategy. This includes using biodegradable cleaning solutions and promoting eco-friendly practices among franchises. The Green Cleaning Network indicates that adopting green practices can improve company branding while appealing to environmentally conscious consumers. As demand for sustainable services rises, COIT’s efforts position it favorably in the market.

What Innovations Are in the Pipeline for COIT’s Services?

The innovations in the pipeline for COIT’s services focus on enhancing technology and sustainability.

Advanced cleaning technologies
Eco-friendly cleaning solutions
Online customer service enhancements
Smart scheduling tools
Training programs for technicians

These innovations aim to improve customer experience and operational efficiency.

Advanced Cleaning Technologies: Advanced cleaning technologies involve the incorporation of new equipment and methods to increase efficiency. COIT is expected to implement machine learning and artificial intelligence to optimize cleaning processes. This move enhances effectiveness and minimizes resource waste. According to the Environmental Protection Agency (EPA), advanced technology can significantly reduce chemical usage in cleaning.
Eco-Friendly Cleaning Solutions: Eco-friendly cleaning solutions refer to environmentally safe products that reduce harmful chemical exposure. COIT plans to introduce biodegradable and non-toxic cleaners. These products improve indoor air quality and promote sustainability. A study by the Green Cleaning Network highlights that using eco-friendly products can lead to healthier environments, especially in homes and offices.
Online Customer Service Enhancements: Online customer service enhancements include user-friendly interfaces for booking and inquiries. COIT aims to develop an integrated online platform for customer engagement. This enhances accessibility and customer satisfaction. Research indicates that streamlined online services can lead to increased customer loyalty and improved ratings.
Smart Scheduling Tools: Smart scheduling tools involve software that efficiently manages appointment bookings. COIT plans to introduce AI-driven scheduling systems that adapt to customer needs and technician availability. This innovation may lead to reduced wait times and greater operational efficiency. According to a report by McKinsey, businesses implementing smart scheduling can see up to a 25% increase in productivity.
Training Programs for Technicians: Training programs for technicians aim to enhance the skills and knowledge of COIT staff. The company is expected to invest in ongoing education covering new technology and eco-practices. This ensures high service quality and client satisfaction. According to the Association for Career and Technical Education (ACTE), continuous training improves employee retention and service consistency.

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