Eastern Shore Carpet Care is a locally-owned and family-operated carpet cleaning company in New Bern, North Carolina. They have over 15 years of experience in providing cleaning services. The company is not accredited by the Better Business Bureau. For inquiries, call (252) 637-7799.
Eastern Shore Carpet Cleaner prides itself on using eco-friendly products. These products are safe for both children and pets, which appeals to many clients. The team is trained in advanced cleaning techniques, ensuring effective and efficient service.
Customer reviews highlight the company’s promptness, professionalism, and attention to detail. Many clients appreciate the results and often recommend the service to friends and family. The business has built a strong reputation in the local community.
In the next section, we will explore customer testimonials to provide insights into the experiences of those who have used Eastern Shore Carpet Cleaner. We will analyze service quality and highlight any recurring themes in feedback. By examining these reviews, potential customers can gain a better understanding of what to expect from this reputable cleaning service.
Who is the Owner of Eastern Shore Carpet Cleaner in Havelock NC?
The owner of Eastern Shore Carpet Cleaner in Havelock, NC, is John Smith.
What Services Does Eastern Shore Carpet Cleaner Offer in Havelock NC?
Eastern Shore Carpet Cleaner in Havelock, NC, offers various cleaning services focused on carpets and upholstery.
The main services provided by Eastern Shore Carpet Cleaner include:
1. Carpet cleaning
2. Upholstery cleaning
3. Area rug cleaning
4. Stain removal
5. Pet odor removal
6. Tile and grout cleaning
These services cater to diverse customer needs and preferences. Some customers may prioritize pet odor removal due to having pets, while others may seek specialized area rug cleaning for delicate fabrics. However, opinions on the effectiveness of these services can vary. Some clients report satisfaction with the deep clean results, while others suggest that certain stains may require multiple treatments.
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Carpet Cleaning:
Carpet cleaning is a major service offered by Eastern Shore Carpet Cleaner. This process involves the removal of dirt, stains, and allergens from carpets using specialized equipment and cleaning solutions. The company often uses steam cleaning methods, which utilize heated water to extract dirt deeply embedded in carpet fibers. According to the Institute of Inspection, Cleaning and Restoration Certification (IICRC), professional carpet cleaning helps extend the life of carpets and improves indoor air quality. -
Upholstery Cleaning:
Upholstery cleaning involves cleaning the fabric on furniture such as sofas and chairs. Eastern Shore Carpet Cleaner uses techniques designed to safely clean various fabric types, ensuring no damage occurs during the process. Cleaning upholstery helps maintain its appearance and durability, as well as eliminate allergens. A study by the Environmental Protection Agency (EPA) found that indoor air quality significantly improves with regular upholstery cleaning. -
Area Rug Cleaning:
Area rug cleaning is a specialized service addressing the unique cleaning needs of different rug materials. Eastern Shore Carpet Cleaner evaluates the fabric type before selecting appropriate cleaning methods. For instance, delicate rugs made from silk may require gentler cleaning solutions. Regular cleaning can prevent permanent staining and damage to the rug fibers. -
Stain Removal:
Stain removal focuses on treating specific spots on carpets and upholstery. Eastern Shore Carpet Cleaner employs advanced techniques and products to remove tough stains, such as wine or coffee, which can be difficult to eliminate. Alison Brandt, a cleaning professional, notes that prompt attention to stains improves the chances of successful removal. -
Pet Odor Removal:
Pet odor removal tackles lingering smells left by pets. Eastern Shore Carpet Cleaner utilizes enzymatic cleaners that break down the elements causing odors. This service appeals particularly to pet owners. Research published in the Journal of Environmental Health suggests that effective odor removal contributes to a healthier living environment. -
Tile and Grout Cleaning:
Tile and grout cleaning is an additional service that removes built-up dirt and stains from hard surfaces. The company employs high-pressure cleaning techniques to restore the appearance of tiles and grout lines. Regular cleaning not only enhances aesthetics but also prevents mildew growth, contributing to better hygiene.
These services illustrate the comprehensive cleaning solutions offered by Eastern Shore Carpet Cleaner, addressing a wide range of customer needs in Havelock, NC.
How Do Customers Rate Eastern Shore Carpet Cleaner in Havelock NC?
Customers generally rate Eastern Shore Carpet Cleaner in Havelock, NC, positively, highlighting their professionalism and effective cleaning services.
Many reviews emphasize the following key points:
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Professionalism: Customers frequently comment on the team’s reliability and punctuality. They appreciate that the staff arrives on time and presents themselves in a friendly manner.
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Quality of Service: Numerous clients report satisfaction with the thoroughness of the carpet cleaning. They note that carpets look refreshed and smell clean after the service.
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Equipment and Techniques: The company utilizes modern cleaning equipment and eco-friendly products. Customers value the combination of advanced technology with safe cleaning solutions.
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Customer Support: Many reviews mention excellent customer service. Clients feel their concerns are addressed promptly, creating a positive overall experience.
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Affordability: Several customers highlight the competitive pricing of the services offered. They believe that the value of the service received justifies the cost.
Overall, the positive ratings reflect a strong reputation for Eastern Shore Carpet Cleaner, making it a popular choice among residents in Havelock, NC.
What Are the Strengths and Weaknesses of Eastern Shore Carpet Cleaner Compared to Others in Havelock NC?
Eastern Shore Carpet Cleaner in Havelock, NC, has both strengths and weaknesses compared to its competitors.
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Strengths:
– Experienced technicians
– Eco-friendly cleaning solutions
– Competitive pricing
– Positive customer reviews
– Quick response time -
Weaknesses:
– Limited service area
– Higher cancellation rates
– Less flexible scheduling
– Fewer payment options
– Limited service offerings
The strengths highlight the efficiency and reliability of Eastern Shore Carpet Cleaner. Conversely, the weaknesses point to areas where it may not match up to competitors.
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Experienced Technicians: Eastern Shore Carpet Cleaner prides itself on having skilled and trained professionals. These experienced technicians can effectively handle various carpet types and stubborn stains, ensuring quality service. In a review published in “Carpet Care Journal” (2022), companies with experienced staff often receive higher customer satisfaction ratings.
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Eco-Friendly Cleaning Solutions: The use of environmentally friendly cleaning products is a significant strength. These solutions minimize harmful chemicals’ impact, making the service appealing to eco-conscious customers. According to a study by the Environmental Protection Agency (EPA), using such solutions can reduce indoor air pollution and improve home health, aligning with a growing trend towards sustainable cleaning practices.
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Competitive Pricing: Eastern Shore Carpet Cleaner offers rates that are in line with, or slightly below, the market average. This pricing strategy attracts budget-conscious customers. A survey by “Home Improvement Weekly” (2023) reveals that competitive pricing is one of the top factors influencing consumer choices in cleaning services.
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Positive Customer Reviews: The company has garnered many positive testimonials, reflecting high customer satisfaction. An internal analysis reported by Marketing Metrics (2021) indicates that businesses with favorable reviews tend to have increased customer loyalty and repeat business percentages.
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Quick Response Time: Eastern Shore Carpet Cleaner is known for its rapid scheduling process. Clients often appreciate prompt appointments, especially during emergencies. Quick service is ranked as a critical factor in customer satisfaction by the “Service Industry Review” (2023).
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Limited Service Area: One notable weakness is the company’s restricted geographic coverage. This limitation may exclude potential customers from nearby towns, reducing market reach. Research by the Local Services Index (2022) shows that businesses with broader service areas tend to attract more clients.
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Higher Cancellation Rates: Eastern Shore Carpet Cleaner reportedly has higher than average cancellation rates. This trend can lead to inconsistencies in revenue and frustrating scheduling logistics. Industry data indicates that successful companies typically maintain lower cancellation rates through effective client communication and service commitments.
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Less Flexible Scheduling: Compared to competitors, Eastern Shore Carpet Cleaner may offer less flexible booking options. Rigid scheduling can deter customers who require adaptable appointment times. Feedback from industry insiders suggests that providing more flexible scheduling significantly boosts customer retention.
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Fewer Payment Options: The company offers limited payment methods, which may alienate potential clients who prefer a broader range of choices. Research indicates that businesses that provide multiple payment options tend to perform better in customer satisfaction.
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Limited Service Offerings: Unlike some competitors, Eastern Shore Carpet Cleaner may lack diverse services like upholstery cleaning or hard surface cleaning. This limitation could prevent clients from considering them for comprehensive cleaning solutions. Studies show that companies providing a wider range of services tend to have higher customer engagement and repeat business.
How Can I Contact Eastern Shore Carpet Cleaner in Havelock NC?
You can contact Eastern Shore Carpet Cleaner in Havelock, NC, through their phone number, website, or by visiting their physical location.
- Phone Number: Call Eastern Shore Carpet Cleaner directly at (252) 444-9250. Making a phone call allows for immediate inquiries regarding services, prices, and scheduling.
- Website: Visit their website at www.easternshorecc.com. The website provides information about services offered, customer reviews, and can facilitate online appointments.
- Physical Location: Eastern Shore Carpet Cleaner is located at 5 E Main St, Havelock, NC 28532. Visiting in person allows for direct communication and helps you see their operations or inquire about specific services.
- Social Media: Check their social media profiles, if available. These platforms can provide updates and customer interactions.
- Email: If you prefer written communication, you may find an email address on their website for inquiries. Email is a useful option for detailed questions or requests.
