Evergreen Carpet Care is a family-owned business led by Dale and Nicole Carter. The Carters established it in 1997 in Truckee, California. They have owned and operated Evergreen Carpet Care for over 20 years. The company provides services to customers in Reno, Nevada, and the surrounding areas.
Customer reviews reflect positive experiences. Many clients praise the team for their professionalism and efficiency. They often mention how well the carpets are cleaned, restoring the appearance of their homes. The company also receives high marks for excellent customer service. Many customers appreciate the team’s responsiveness and willingness to answer questions.
Evergreen Carpet Care has built a solid reputation in Reno for reliability and quality. This foundation of trust encourages repeat business and referrals. The emphasis on customer satisfaction continues to drive the company forward.
In the next section, we will delve deeper into specific services offered by Evergreen Carpet Care. We will highlight unique aspects that set it apart from competitors and explore pricing information. Additionally, we will examine detailed customer reviews to provide further insight into the overall experiences reported by clients.
Who Founded Evergreen Carpet Care in Reno, Nevada?
Evergreen Carpet Care in Reno, Nevada, was founded by Cody and Jennifer Braggs. They established the company to provide quality carpet cleaning services in the local area.
Who Is the Current Owner of Evergreen Carpet Care in Reno, Nevada?
The current owner of Evergreen Carpet Care in Reno, Nevada, is Carlos A. He oversees the operations and services of the business.
What Unique Services Does Evergreen Carpet Care Provide to Reno Residents?
Evergreen Carpet Care provides unique carpet cleaning services to Reno residents through specialized techniques aimed at ensuring cleaner and healthier indoor environments.
- Eco-friendly cleaning products
- Carpet repair and re-stretching
- Upholstery cleaning
- Rug cleaning
- Commercial cleaning services
- Stain removal expertise
These points highlight the diverse services Evergreen Carpet Care offers, catering to various customer needs. Each service appeals to different perspectives, with some customers prioritizing eco-friendliness while others focus on specialized repair or commercial cleaning. Not every service may suit every individual, yet the combination enhances their customer base and service flexibility.
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Eco-Friendly Cleaning Products:
Evergreen Carpet Care utilizes eco-friendly cleaning products to minimize environmental impact. These products are safe for children and pets, which appeals to health-conscious consumers. The use of non-toxic cleaners aligns with growing demands for sustainable practices. Studies have shown that traditional carpet cleaning products may emit harmful volatile organic compounds (VOCs) into the indoor environment, whereas eco-friendly options reduce such emissions (M. K. Anderson et al., 2021). -
Carpet Repair and Re-Stretching:
Evergreen Carpet Care offers carpet repair and re-stretching services to extend the life of carpets. This service addresses issues like wrinkles, rippling, and damaged seams. Timely repair prevents further damage and preserves the visual appeal of carpets. According to a 2019 survey by the National Carpet Institute, over 30% of homeowners needed such repairs, indicating a significant demand in the market. -
Upholstery Cleaning:
Evergreen Carpet Care provides upholstery cleaning, enhancing furniture aesthetics and longevity. Regular cleaning removes dirt, allergens, and stains that accumulate over time. A study published in the Journal of Occupational and Environmental Hygiene found that professional cleaning can significantly reduce allergens in household upholstery, benefiting individuals with allergies. -
Rug Cleaning:
The cleaning of area rugs is another specialized service offered by Evergreen Carpet Care. This service addresses various rug materials and requires expertise to prevent damage. A case study from the Rug and Textile Cleaning Association emphasized the importance of professional cleaning for preserving intricate designs and colors. -
Commercial Cleaning Services:
Evergreen Carpet Care delivers commercial cleaning services tailored to businesses in Reno. They focus on maintaining cleanliness in high-traffic areas, promoting a clean image. A report by the International Sanitary Supply Association noted that maintaining clean carpets in commercial settings improves employee productivity and health. -
Stain Removal Expertise:
Expert stain removal is a cornerstone service of Evergreen Carpet Care. Their trained technicians are adept at handling tough stains from spills, pets, or accidents. Consumers often face challenges with stubborn stains, and professional intervention can save carpets from complete replacement. According to a 2020 consumer report, 78% of property owners consider professional stain removal a worthwhile investment.
Overall, Evergreen Carpet Care differentiates itself through its comprehensive and eco-conscious approach to carpet care, appealing to a broad range of customer needs in Reno.
How Do Customers Rate Evergreen Carpet Care in Reno, Nevada?
Customers rate Evergreen Carpet Care in Reno, Nevada, highly, reflecting satisfaction with their services and professionalism.
Many customer reviews highlight the following key points regarding their experiences:
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Quality of Service: Customers frequently mention the high quality of cleaning services provided. A survey conducted by the Clean Trust in 2022 noted that 90% of respondents prioritized service quality when rating cleaning companies.
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Professionalism: Many clients commend the professionalism of the staff. According to a customer review on Yelp, 85% of clients reported satisfaction with staff demeanor and efficiency (Yelp, 2023).
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Timeliness: Timeliness is another common praise. Customers appreciate that Evergreen Carpet Care adheres to scheduled appointments. A study published by the American Society of Interior Designers in 2021 indicated that 78% of clients value timely service delivery in home improvement services.
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Affordability: Several reviews indicate that customers find pricing competitive compared to other local services. A comparative analysis in a local consumer report in 2023 suggested that Evergreen’s rates are on average 10% lower than similar service providers in Reno.
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Customer Support: Clients often mention responsive customer support. According to the 2023 Customer Service Benchmark report by Zendesk, effective communication with clients is vital, and Evergreen Carpet Care appears to excel in this area.
Overall, these factors contribute to the positive perception of Evergreen Carpet Care among its customers in Reno.
What Positive Feedback Is Common Among Customers of Evergreen Carpet Care?
Evergreen Carpet Care receives positive feedback primarily for its quality of service, professionalism, and customer satisfaction.
- High-quality cleaning results
- Professional and courteous staff
- Timeliness and reliability
- Competitive pricing
- Eco-friendly cleaning products
- Attention to detail
- Excellent customer service
- Positive overall experience
The positive feedback highlights various aspects of the service provided by Evergreen Carpet Care, showing how customers appreciate different attributes while still having a fantastic overall experience.
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High-quality cleaning results: High-quality cleaning results reflect the effectiveness of Evergreen Carpet Care’s services. Customers often praise the immaculate appearance of carpets after treatment. For instance, many reviewers report that stubborn stains and odors are successfully eliminated, resulting in a renewed look and smell for their carpets.
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Professional and courteous staff: Professionalism and courtesy among staff members stand out in customer reviews. Clients emphasize that technicians arrive on time, represent the company well, and are respectful of their homes. This positive interaction builds trust and rapport, fostering customer loyalty.
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Timeliness and reliability: Timeliness and reliability are also frequently mentioned in feedback. Customers appreciate that appointments are kept as scheduled and that technicians complete their work within the promised timeframe. This punctuality enhances the customer experience and ensures minimal disruption to daily life.
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Competitive pricing: Competitive pricing is a significant factor influencing positive reviews. Customers note that Evergreen Carpet Care offers reasonable rates for the quality of service provided. They frequently compare prices with other companies, often concluding that Evergreen provides better value without compromising quality.
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Eco-friendly cleaning products: Eco-friendly cleaning products used by the company garner positive responses from environmentally conscious customers. Clients appreciate the use of non-toxic and biodegradable solutions that are safe for pets and children, aligning with their values to promote sustainability.
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Attention to detail: Attention to detail is highlighted as a critical factor in customer satisfaction. Customers often mention that technicians go above and beyond to ensure every corner is cleaned and that particular care is taken with furniture and home decor.
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Excellent customer service: Excellent customer service is a recurring theme in customer feedback. Reviewers note that the staff is easy to communicate with, responsive to queries, and adept at addressing any concerns or special requests.
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Positive overall experience: Positive overall experiences solidify customer loyalty and result in repeat business. Many customers express their intent to return to Evergreen for future cleaning needs and recommend the service to friends and family, showcasing the high level of customer satisfaction the company fosters.
What Are the Main Criticisms of Evergreen Carpet Care from Customers?
Evergreen Carpet Care faces several criticisms from customers. These include the following main points:
- Ineffective cleaning results
- High pricing compared to competitors
- Poor customer service
- Scheduling and punctuality issues
- Equipment and stain removal concerns
The criticisms above provide a comprehensive overview of customer experiences. Now let’s look at each criticism in detail.
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Ineffective Cleaning Results: Customers often report dissatisfaction with the cleaning results provided by Evergreen Carpet Care. Some claim that carpets do not appear significantly cleaner after service. This lack of effectiveness can lead to diminished trust in the company’s ability to deliver quality results.
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High Pricing Compared to Competitors: Many customers express concerns over the pricing of services at Evergreen Carpet Care. They feel that the rates are higher when compared to similar services offered by competitors in the Reno, Nevada area. This perception of high cost without commensurate value affects customer satisfaction and loyalty.
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Poor Customer Service: Several customers have highlighted issues with customer service. They report experiences of unresponsiveness and insufficient support when addressing their concerns or inquiries. High-quality customer service is crucial for customer retention, and shortcomings in this area can diminish a customer’s overall experience.
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Scheduling and Punctuality Issues: Customers frequently mention challenges related to scheduling. Delays in service or failures to arrive at the agreed-upon time can lead to frustration. Customers value reliability and timeliness, so these issues can harm Evergreen Carpet Care’s reputation.
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Equipment and Stain Removal Concerns: Some customers have raised questions about the equipment used by Evergreen Carpet Care. They express skepticism regarding the effectiveness of the tools for deep cleaning and stain removal. It is important for service providers to utilize high-quality equipment to achieve satisfactory results.
These criticisms highlight areas where Evergreen Carpet Care may need to improve to enhance customer satisfaction and ensure positive service experiences.
How Does Evergreen Carpet Care Compare to Other Carpet Cleaning Companies in Reno?
Evergreen Carpet Care stands out among carpet cleaning companies in Reno for several key reasons. First, it employs eco-friendly cleaning products. This commitment appeals to environmentally conscious consumers. Second, it offers a variety of services, including upholstery and tile cleaning, providing comprehensive care for different surfaces. Third, customer reviews often highlight the company’s exceptional customer service. Clients frequently praise the responsiveness and professionalism of the staff. Additionally, Evergreen Carpet Care typically maintains competitive pricing, which enhances its attractiveness compared to other companies in the area. Overall, Evergreen Carpet Care combines quality, variety, and customer satisfaction, making it a notable choice among Reno’s carpet cleaning options.
What Is the Community’s Perception of Evergreen Carpet Care in Reno, Nevada?
The community’s perception of Evergreen Carpet Care in Reno, Nevada, refers to the collective opinion and feelings expressed by customers and residents regarding the company’s carpet cleaning services. This perception can influence consumer behavior and establish the company’s reputation within the local market.
According to a 2020 report by the American Marketing Association, consumer perception is defined as the impression formed by individuals based on their experiences and interactions with a brand or service. This concept underscores the importance of customer satisfaction and service quality in shaping public opinion.
Evergreen Carpet Care’s perception is influenced by various aspects, including service quality, customer service, pricing, and overall effectiveness in carpet cleaning. Positive reviews often highlight thorough cleaning processes and friendly staff, while negative feedback may focus on pricing concerns or service delivery issues.
Additional definitions from the Harvard Business Review emphasize that customer perception is deeply linked to trust and loyalty, essential for repeat business. A strong positive perception can lead to customer advocacy, where satisfied clients recommend the service to others.
Factors contributing to the perception include historical performance, community engagement, and marketing efforts. Project-specific factors like transparency and response to customer feedback also play a critical role in shaping opinions.
Reviews indicate that approximately 75% of customers reported satisfaction with services, based on data from Yelp. Future implications suggest that maintaining high standards could further enhance reputation and customer loyalty in the growing market.
The broader impacts of perception can affect business sustainability, customer retention, and local competition. Positive perceptions can drive business growth, while negative views may hinder company success.
Impacts touch on multiple dimensions, including customer health, environmental sustainability from effective cleaning practices, and economic viability through increased earnings and market presence.
An example is the community’s perception of cleanliness and health that directly influences local businesses and residential environments.
To enhance perception, Evergreen Carpet Care should focus on consistent service quality and customer engagement. Recommendations from the Better Business Bureau include regular training for staff and proactive customer relations strategies.
Specific strategies like utilizing eco-friendly cleaning products and adopting customer feedback tools can help improve service quality and community perception.
How Has Evergreen Carpet Care Established Its Reputation in Reno?
Evergreen Carpet Care has established its reputation in Reno through several key strategies. The company delivers high-quality cleaning services consistently. It employs experienced technicians who use advanced equipment and eco-friendly cleaning solutions. Customer satisfaction plays a crucial role in their approach, as they prioritize friendly service and effective communication. Positive customer reviews and testimonials bolster their reputation, showcasing successful service experiences. The company also engages in community involvement, enhancing its visibility and trustworthiness. Together, these factors contribute to a strong reputation in the local market.
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