Can You Return A Mattress To Mattress Firm?

Yes, you can return a mattress to Mattress Firm. Returns must be completed within 120 days of purchase and the mattress must be in its original condition. Mattress Firm will issue a full refund to the original form of payment.

Buying a mattress is a long-term investment and an essential part of achieving a good night’s rest. Mattress Firm, one of the largest mattress retailers in the US, offers a 120 Night Sleep Trial Policy, allowing customers to return their mattress if they are not satisfied. In this blog post, we’ll explore the details of Mattress Firm’s return policy and answer the question, “Can you return a mattress to Mattress Firm?” We will provide an overview of the 120 Night Sleep Trial Policy, discuss the requirements for returning a mattress, and review customer experiences with Mattress Firm’s return policy.

Mattress Firm’s 120 Night Sleep Trial Policy

Mattress Firm’s 120 Night Sleep Trial Policy is designed to ensure customers are completely satisfied with their mattress purchase. To understand more about the policy, let’s take a closer look at what it includes.

What is the policy?

The Mattress Firm 120 Night Sleep Trial policy is designed to provide customers with the opportunity to try out their mattress for an extended period of time before deciding if it is the right one for them. Customers can return their mattress within 120 nights from the date of purchase for a full refund. This policy applies to all mattress products purchased in-store or online from Mattress Firm. Customers are required to keep their receipt, as it is required for the return. In addition, the mattress must be in good condition and free from stains or damage. Customers are responsible for the cost of shipping the mattress back to Mattress Firm. The National Environmental Policy Act (NEPA), US English version of the Community Standards, Interpretive front-of-pack food labelling (FOPL), Taiwan Relations Act, Common Agricultural Policy (CAP) and Special Automobile Insurance Policy (SAIP) do not have any relevance to this policy.

What is included in the policy?

Mattress Firm’s 120 Night Sleep Trial Policy is comprehensive and includes a variety of items. For instance, you are protected from accidental damage and RCRA hazardous waste determinations for contaminated soil, sediment or groundwater. Additionally, you are granted access to new terms on audience reports and throughout Google Ads. Furthermore, the policy outlines Non-Medical Necessity and the complaint form which must be included in the policy. Finally, the policy also states that employees are protected from harassment by third parties under New York State policy. To sum up, Mattress Firm’s 120 Night Sleep Trial Policy offers a wide range of protections and assurances to ensure customer satisfaction.

Are Mattresses Refundable?

When returning a mattress, there are several criteria to consider, such as the return process and the condition of the mattress. Let’s explore these questions in more detail.

What is the process for returning a mattress?

Returning a mattress from Mattress Firm is a straightforward process, with customers typically being given between 30 and 365 days to return the mattress. Customers are usually responsible for shipping fees, however, some companies may waive these. To begin the return process, it is important to contact Mattress Firm’s customer service team. In some cases, a representative from the company may be sent to collect the mattress.

It is important to note that Mattress Firm’s return policy may differ from other companies, and so it is essential to read the company’s policy before purchasing a mattress. Furthermore, customers may also need to provide proof of purchase before a return is accepted by the company.

By understanding the return process and the company’s policy, customers can make an informed decision when choosing a mattress, and have the peace of mind that they can return it if it is not right for them.

Does the mattress have to be in new condition?

When considering whether you can return a mattress to Mattress Firm, it is important to keep in mind that mattresses must typically be returned in new condition in order to be refunded. This means that the mattress must be free from any wear and tear, stains, and other damages. If the mattress does not meet this criteria, it may be subject to a restocking fee or may not be refundable at all.

However, depending on the location, some charities may accept mattresses in good condition. If you don’t plan to return the mattress and it is not in suitable condition for a refund, then you may want to consider other disposal options. For example, you could recycle the mattress or donate it to Bridging, an organization dedicated to providing furniture to those in need.

Ultimately, it is important to check with the store to see if the mattress is in good enough condition for a refund and if not, consider other disposal options. By doing so, you can ensure that you are making the best decision for your mattress and for the environment.

Mattress Return Policy Requirements

In order to understand the return policy for mattresses purchased from Mattress Firm, it’s important to consider the minimum time period and conditions for returns.

What is the minimum time period for returning a mattress?

At Mattress Firm, their 120 Night Sleep Trial allows customers to return or exchange their mattress after a minimum of 30 nights. It’s important to give your body time to adjust to a new mattress, which is why many companies offer 100 night sleep trials to ensure their customers are satisfied. Latex mattresses typically require the shortest breaking-in period and can take from two to 14 days to adjust. It’s also recommended to take time to adjust to being up and about after a period of bed rest.

Returns and refunds are not offered after the trial period is over, so it’s important to note that mattresses must be returned within the timeframe specified in the promotional program to be eligible for a return. Mattress Firm’s minimum time period for returning a mattress is 30 nights, but be sure to check the specific terms of the promotional program you’re participating in to ensure you’re aware of the exact return policy.

What are the conditions for returning a mattress?

At Mattress Firm, you can take advantage of their 120 Night Sleep Trial and return or exchange a mattress within 120 nights of the original delivery date. To ensure that your return or exchange goes as smoothly as possible, it is important to read the terms and conditions of the sleep trial before making your final purchase.

Typically, Mattress Firm will accept returns without a restocking fee. However, some retailers may charge a restocking fee or only accept exchanges. Additionally, other items such as bed linens, frames, pillows, and toppers may also be subject to the return policy.

To ensure that you are able to take full advantage of Mattress Firm’s return policy, familiarize yourself with the terms and conditions before making your purchase decision. Doing so will allow you to make an informed decision and make sure that you are able to return or exchange your mattress if needed.

Can You Return Specialty Products?

Specialty Products may be returned within 30 days if unused and undamaged. For used or damaged items, customers can request a Return Authorization. Each product has different policies, ranging from a full refund within 30 days to no refund for used items, and some even offer a 2 year return policy. To initiate a return, customers should contact the Specialty Products Company and follow their instructions.

Let’s explore the conditions and products that are included in the specialty product category, such as returning a mattress to Mattress Firm.

What are the conditions for returning specialty products?

At Mattress Firm, customers can return specialty products if they meet certain conditions. These include: being listed on the current price sheet, being in saleable condition, including a copy of the original invoice for the item, and returning the product prepaid. Furthermore, if the product is defective or not in working or satisfactory condition, customers have a two year period to return it. Custom or specialty items may also be subject to a restocking fee up to 100% of the invoice price. In addition, used items must be returned within 30 days of delivery and all products must be unopened and unused in order to be accepted.

What products are included in the specialty product category?

The specialty product category includes a wide variety of items that can be difficult to find and expensive to purchase. Luxury cars, steel specialty products such as ceiling and wall systems, trims, and other consumer goods like high-end electronics and jewelry fall into this category. Additionally, specialty products such as headphones, power cords, and other easily misplaced items are often exclusive to certain retailers. These products are typically priced higher than other types of goods, making them a good choice for those looking for an exclusive item or hard to find product.

Can You Return Pillows To Mattress Firm?

No, you cannot return pillows to Mattress Firm. However, you can return mattresses within 120 days for a $99.99 delivery fee. Want to try before you buy? Mattress Firm offers a one-time exchange option and customers can view mattresses in real stores online. Don’t forget to check your mattress’ warranty for details and consider a box spring for added stability, comfort and longevity.

To further explore the return policy for pillows, let’s dive into the specifics of what the Mattress Firm return policy entails.

What is the policy for returning pillows?

At Mattress Firm, customers can return pillows within a certain time period for a full refund. Depending on the pillow type, the return policy may vary. Standard pillows can be returned within 30 days of purchase for a refund. Memory foam pillows may be returned within 90 days for a refund. Customers may also return a pillow if it is damaged, within the same time period. Additionally, Mattress Firm offers a 100% satisfaction guarantee for pillows, allowing customers to return them for a full refund within the specified time period.

Is there an additional fee for returning pillows?

At Mattress Firm, returning pillows is completely free of charge. Whether you purchased a set of pillows alongside your mattress or separately, you can return any unopened, unused items within 30 days for a full refund. It’s important to keep the original packaging and receipt, as these are necessary for a successful return. If you’re returning a pillow set that was purchased with a mattress, the refunded amount will be credited to the original payment method.

Keep in mind that any items that have been opened, used, or have had their packaging removed are not eligible for a return. Additionally, custom-ordered pillows and clearance items are not returnable.

If you have any further questions about returning pillows to Mattress Firm, please reach out to their customer service team for assistance. They’ll be happy to answer any queries you may have.

Mattress Firm Refund Time

For those looking for more information on Mattress Firm refunds, we’ve got the answers. Let’s dive into the details on how long it takes to receive a refund and process a return with Mattress Firm.

How long does it take to receive a refund?

When returning a mattress to Mattress Firm, you can expect to receive a refund within 21 calendar days. If you filed a paper return, the processing time may take up to 3 weeks. However, if you e-file, the refund can be processed within 24-48 hours and deposited in your checking or savings account within 8-15 days. It’s important to note that the IRS updates refund status messages throughout the day, so you should anticipate a processing time of 30 days.

How long does it take to process a return?

When it comes to returns at Mattress Firm, the time it takes to process a return varies depending on the method of filing. Generally, the IRS requires up to 21 days to process a return when it is filed electronically. On the other hand, if you are filing a paper return, it can take up to four weeks or more for the IRS to process the return. Additionally, if the return contains incorrect or questionable information, it can take up to 12 weeks for the Department of Revenue to process the return and issue a refund.

When filing a return, you should expect to receive acknowledgement of the receipt of the return within two weeks, and the department can take up to 30 days to process the return and issue a refund. Taking all of this into consideration, the time it takes to process a return at Mattress Firm can vary from two weeks to 12 weeks.

Mattress Firm’s Return Policy Reviews

To understand the customer experience with Mattress Firm’s return policy, let’s take a look at what customers have to say.

What do customers think about Mattress Firm’s return policy?

Customers are overwhelmingly pleased with Mattress Firm’s return policy. Offering a generous 120-day exchange and return window, customers appreciate the opportunity to test out their mattress choices and make sure they have the perfect fit. Furthermore, customers are satisfied with the customer service they receive should they need to return or exchange their mattress. Though there are some disagreements about the durability of certain mattresses for certain types of sleepers, generally customers are pleased and satisfied with their mattress purchases. Additionally, mattress toppers purchased from Mattress Firm can be returned within the return window. All in all, customers are pleased with Mattress Firm’s return policy and it’s a great option for those looking for the perfect mattress.

What have been customer experiences with returning products?

Customer experiences with returning products to Mattress Firm have been largely positive, with many customers noting the ease of the returns process and the helpfulness of the staff. Many customers have praised the company for its return policy, which allows customers to return mattresses that are not satisfactory within the first 120 days of purchase. Customers have also noted the convenience of being able to return the product to any Mattress Firm store, regardless of where it was purchased. Additionally, customers have mentioned the speed with which refunds were processed, with many customers receiving their refund within 48 hours of returning their mattress. Overall, customers have been very satisfied with Mattress Firm’s return policy and customer service.


In conclusion, customers should be aware that Mattress Firm has a 120 Night Sleep Trial Policy that allows them to return a mattress within 120 days of purchase if they are not satisfied with it. The mattress must be in new, unused condition and customers may be subject to a restocking fee. Specialty products, such as adjustable bases, may also be returned, although they must meet specific conditions. Pillows may also be returned, but there is an additional fee. Finally, customers should be aware that it may take up to 10 days to receive a refund after a return has been processed.

Related Post:
mattress weight calculator
Mattress Size Calculator
Mattress Depriciation Calculator

Leave a Comment