What Is Mattress Firm Return Policy?

Mattress Firm offers a 120-night sleep trial and a 10-year limited warranty. Customers can return their mattress within 120 days for a full refund. They must keep their original proof of purchase and the mattress must be in good condition.

Shopping for a mattress is no small decision – it’s a big investment that should be carefully considered. One of the most important questions to ask before you buy is “What is the return policy?” With Mattress Firm, the answer is clear. In this blog post, we’ll discuss Mattress Firm’s return policy, including details on how long you have to return a mattress, how to return a mattress, and what happens to returned mattresses. We’ll also review Mattress Firm’s return policy reviews and what happens if you try to return a mattress after 120 days. By the end, you’ll have a thorough understanding of Mattress Firm’s return policy.

Can You Return a Mattress if You Don’t Like It?

Yes, most mattress brands offer returns, with many retailers providing risk-free trials and full refunds. In general, if you don’t like the mattress you’ve purchased, you can return it for a fee of $99.99* and receive a refund for your purchase. Many mattress-in-a-box companies even provide free, straightforward returns during a lengthy “try it out” period. If you’re still not satisfied with the mattress after the trial period, you can usually exchange it for a different model or even remove the comfort layer. Additionally, if you receive a refund and need to return the item, you can create a return request. It’s important to note that if a mattress bought in a physical store is not faulty or damaged, you can only return it if the store’s return policy allows for it. Therefore, make sure to read the store’s return policy before making a purchase.

How Long Do You Have to Return a Mattress?

Most bed-in-a-box mattress companies offer a 30-day waiting period for customers to return their mattress. After this period, customers can exchange or return the mattress within 120 days of purchase. Additionally, customers can return unopened mattresses in their original packaging at any time. Mattress-in-a-box companies usually provide a risk-free trial period of up to one full year. Moreover, customers can exchange their mattress for a different model or comfort layer during the trial period. Amazon customers can return items within 30 days of receipt of shipment, while customers can return mattresses to be resold that are a full size or larger. Finally, customers are advised to try the mattress for at least 30 nights before returning it, and mattress companies offer up to 100 nights of free trial to ensure that customers can properly adjust to the mattress.

How Does Returning a Mattress Work?

Returning a mattress is relatively simple, provided you act within the time frame of the return policy. Most mattress companies offer a trial period of around 30 days, so if you decide the mattress isn’t right for you, you can contact the company’s customer service and return the mattress for a refund. In some cases, the company may even arrange for a truck to pick up the mattress from your home.

In certain cases, you may be able to exchange your mattress for a different one. However, this will often incur a return delivery fee, and you will typically only receive the purchase price of the original mattress as credit towards the new one.

When returning a mattress, the company may donate it to a local charity or work with mattress companies to redistribute it. Alternatively, the company may resell it as a full size or a slightly used. In either case, you can rest assured knowing that the mattress is still making its way into a new home.

Overall, returning a mattress is a fairly straightforward process. All you have to do is contact the company’s customer service and they will help guide you through the process. With the right information, you can be sure that you’ll have an easy and stress-free return.

Mattress Firm’s Return Policy

Mattress Firm’s return policy has been designed to provide you with the flexibility and convenience of returning your mattress purchase if it does not meet your expectations. Mattress Firm offers a 120-night sleep trial, with the option to exchange or return your mattress within this period. If you are not completely satisfied with your purchase, you can initiate a return with Mattress Firm by contacting customer service within the 120-night sleep trial.

Once the return is approved, Mattress Firm will arrange for a pickup or exchange of the mattress. If you choose to exchange, the exchanged mattress will be shipped to you free of charge. If you choose to return, the entire purchase price will be refunded, minus any delivery fees and applicable restocking fees.

The return policy also applies to any mattress accessories purchased, such as mattress protectors, pillows, and bed frames. Accessories must be unused and in their original packaging. Mattress Firm can only accept returns of mattress accessories purchased from the same store.

In the event of a manufacturer’s defect, Mattress Firm will work with you to arrange for a repair or replacement, depending on the manufacturer’s policy. If a repair or replacement is not possible, Mattress Firm will arrange for the return of the mattress and provide a full refund.

Overall, Mattress Firm’s return policy provides customers with the assurance that their purchases are covered in the event of a defect or dissatisfaction. If you have any questions or concerns about the return policy, feel free to contact their customer service team for assistance.

Mattress Firm Refund Status

It is important to understand Mattress Firm’s return policy before making any purchase. Mattress Firm offers a 100-day return policy for most of its products, with a few exceptions. If you are not satisfied with the product within this 100-day period, you are eligible for a full refund.

When it comes to Mattress Firm refund status, customers will be credited back the full purchase amount, minus any shipping and handling charges. Customers must keep the original packaging for their mattress in order to be eligible for a refund. Customers will also be required to fill out a Return Authorization form, which can be found on Mattress Firm’s website.

Once the Return Authorization form is completed and submitted, Mattress Firm will review the request and begin the return process. Customers should expect to receive their refund within 10-14 business days of the return being processed. Mattress Firm will also notify customers when their refund has been processed.

In conclusion, if you are not satisfied with your purchase from Mattress Firm, you are eligible for a full refund within the 100-day return period. Customers should expect to receive their refund within 10-14 business days of the return being processed. If you have any questions about the return process or Mattress Firm refund status, please contact customer service for assistance.

What Does Mattress Firm Do With Returned Mattresses?

When you purchase a mattress from Mattress Firm, you may return it within 90 days if it is in its original condition. If the mattress is well-protected and does not have any imperfections, such as stains, dents, or scratches, Mattress Firm will accept the return. Depending on the state, the returned mattress may be donated to charities such as the Salvation Army, women resource centers, or homeless shelters. Alternatively, the mattress may be cleaned or washed, and then offered up for sale to consumers at a discounted price. Mattress Firm also works with the manufacturer to ensure that any mattress with a defect is returned for warranty claims.

Mattress Firm Return Policy Reviews

When it comes to shopping for a mattress, you want to make sure that you have the right one for your needs. That’s why it’s important to know the return policy of the store you’re shopping from. Mattress Firm offers a generous return policy that allows customers to return their mattress within 120 days of purchase for a full refund. With that said, let’s take a look at what customers are saying in their Mattress Firm return policy reviews.

Most customers are pleased with the Mattress Firm return policy, citing its generous time frame and full refund option. Several customers have noted that the return process was easy and stress-free, with many stores offering free pickup of the mattress. In addition, some customers have praised the customer service they received when returning their mattress.

On the other hand, a few customers have expressed dissatisfaction with Mattress Firm’s return policy. Many customers were unhappy with the fact that Mattress Firm charges a pickup fee for customers who return their mattress after 120 days. Additionally, some customers reported having a difficult time getting in contact with customer service to arrange for a return.

Overall, the Mattress Firm return policy reviews are mostly positive. Customers appreciate the generous time frame and full refund option. And while there have been some complaints, the majority of customers have had a positive experience with the Mattress Firm return policy.

Mattress Firm Return Policy After 120 Days

Mattress Firm has a 120-Day Sleep Satisfaction Guarantee, giving customers the opportunity to return their mattress if they’re not fully satisfied within 120 days of purchase. After the 120-day period, the standard Mattress Firm return policy applies.

For returns after the 120-day Sleep Satisfaction Guarantee, customers must provide proof of purchase. If the return is approved, Mattress Firm will issue a store credit to be used for future purchases. This store credit will be equal to the original purchase price minus a 20% restocking fee.

It’s important to note that the Mattress Firm return policy does not cover products that have been damaged due to improper use or mishandling. Additionally, the store credit is only valid for future purchases with Mattress Firm and cannot be redeemed for cash.

Overall, Mattress Firm’s return policy after 120 days is straightforward and allows customers to return their mattress if they’re not satisfied with it. However, customers must be aware that they will incur a 20% restocking fee when returning their mattress after the 120-day Sleep Satisfaction Guarantee and that the store credit is not redeemable for cash.


In conclusion, the Mattress Firm Return Policy gives customers the flexibility to return their mattress within 30 days of purchase for a full refund, exchange the mattress within 120 days of purchase, or receive store credit after 120 days. Customers may also use Mattress Firm’s Return Policy to purchase the mattress within 30 days with the option to exchange or receive store credit after 120 days. Mattress Firm also works to ensure that the returned mattresses are recycled or donated to those in need.

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